Top 100 Customer Quotes
#1. I've never been a waitress, hostess, bartender or any of the typical side jobs you'd expect an actor to have. This is partly because I've always been afraid of dropping plates on customer's heads.
Candace Kita
#2. Americans are grateful for the connection and convenience their phones provide, helping them search for a lower price, navigate a strange city, expand a customer base or track their health and finances, their family and friends.
Nancy Gibbs
#4. But the customer is the final, final filter. What survives the whole process is what people wear. I'm not interested in making clothes that end up in some dusty museum.
Marc Jacobs
#5. If you help someone, you may create a customer for life.
Jay Baer
#6. Your customer is anyone who depends on you, or who you depend on for success.
Brian Tracy
#7. Suppliers and especially manufacturers have market power because they have information about a product or a service that the customer does not and cannot have, and does not need if he can trust the brand. This explains the profitability of brands.
Peter Drucker
#8. Besides offering desirable products, the Free People brand continue to produce some of the most compelling imagery and customer engagement in the industry.
Richard Hayne
#9. Customer complaints are the schoolbooks from which we learn.
Lou Gerstner
#10. You have to realize that the customer really is king. People who go into more established businesses probably have to be careful not to be casual about that. When you have a brand-new business, and nobody knows who you are, you know you have to work really hard for your customers.
Fred DeLuca
#11. When we start a new venture, we base it on hard research and analysis. Typically, we review the industry and put ourselves in our customer's shoes to see what we could do better.
Richard Branson
#12. Creating Customer Evangelists, The Power of Cult Branding, and Creating Raving Fans.
Philip Kotler
#13. Solving the problem means helping the customer to understand why you're the best person for the job
Chris Murray
#14. Never forget a customer. Never let a customer forget you
Frank Bettger
#15. One of the systems we use is called the LATTE method. We Listen to the customer, Acknowledge their complaint, Take action by solving the problem, Thank them, and then Explain why the problem occurred.5.19
Charles Duhigg
#17. CUSTOMER (to their friend): God, the Famous Five titles realy were crap, weren't they? Five Go Camping. Five Go Off in a Caravan ... If it was Five Go Down To a Crack House it might be a bit more exciting.
Jen Campbell
#18. You know, if you make a customer unhappy they won't tell five friends, they'll tell 5,000 friends. So we are at a point now where we have all of the things we need to build an important and lasting company, and if we don't, it will be shame on us.
Jeff Bezos
#19. You're a pretty cool customer, huh?" says Agent Hunt.
"I hide my inner pain under my stoic visage."
Agent Hunt looks like he would like to put his fist through my stoic visage.
Holly Black
#20. Your goal, after enough of these customer conversations, is to be able to stand up in front of your company and say, Here were our hypotheses about our customers, their problems, and how they worked. Now here's what they're saying their issues really are, and this is how they really spend their day.
Steven Gary Blank
#21. I don't think value to the customer is achieved at the expense of employees' welfare.
Brad Stone
#22. The customer is the most important part of the production line.
W. Edwards Deming
#23. The impact on a customer of a bad buying decision is usually greater than the impact of a salesperson of a lost deal.
Donal Daly
#24. Our social mission as a manufacturer is only realized when products reach, are used by, and satisfy the customer ... We need to take the customer's skin temperature daily.
Konosuke Matsushita
#25. When a poor man's wronged, he becomes a very difficult customer. To start with, he gets a lot of sympathy: and then he takes his bad treatment not just as an injury, but as a personal insult.
Menander
#26. Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.
Peter Drucker
#27. If you own the problem, you own the customer. If you lose the problem, you lose the customer. It's that simple.
Jeffrey Gitomer
#28. The store customer, who comes home with a package under his arm has learned nothing, except that a ten dollar bill is a source of power in the market place. The man or woman who has converted material into needed products via tools and skills has matured in the process.
Helen Nearing
#29. 'Quality' means what will sell and do a customer some good - at least try to.
W. Edwards Deming
#30. As we talk about devices, you should never forget that behind every one there is a person - a customer. Its not the Internet of Things, but the Internet of People - of customers. We are moving to one-to-one relationships.
Marc Benioff
#31. When Morton Silkline reached the hall, his customer was just flapping out a small window. Quite suddenly, Morton Silkline found the floor.
Richard Matheson
#32. The only thing that counts is a satisfied customer.
Jan Carlzon
#33. Customer service is just a day-in, day-out, ongoing, never-ending, unremitting, persevering, compassionate type of activity.
Leon Gorman
#34. It is so much easier to be nice, to be respectful, to put yourself in your customers' shoes and try to understand how you might help them before they ask for help, than it is to try to mend a broken customer relationship.
Mark Cuban
#35. If what you are getting online is for free, you are not the customer, you are the product.
Jonathan Zittrain
#36. That's the name of the game ... pleasing the customer. If we ever lose sight of that fact, we've lost the ball game.
Ray Kroc
#37. Let's hold insurance companies accountable the right way by making them put their whole customer base on the line.
Ron Wyden
#38. CUSTOMER (to her friend): What's this literary criticism section? Is it for books that complain about other books?
Jen Campbell
#39. An industry begins with the customer and his or her needs, not with a patent, a raw material, or a selling skill
Theodore Levitt
#40. People will buy anything that is 'one to a customer.'
Sinclair Lewis
#41. The fundamental law of the market is: the customer is always right.
Ludwig Von Mises
#42. If I were a customer, and I was given a dish with peppers, I would hate it. I also don't like blood sausage.
Ferran Adria
#43. In fact, in an agile project, technical excellence is measured by both capacity to deliver customer value today and create an adaptable product for tomorrow.
Jim Highsmith
#44. Cable companies aren't bad because they're parts of unwieldy media conglomerates. They're bad because they're monopolies (even where they are no longer legally exclusive) and because the government policies that made them monopolies rewarded lobbying over customer service.
Virginia Postrel
#45. The #1 guideline to success is you must be in business for yourself. When you work for someone else, you sell your time at wholesale to your employer, who then re-sells it at retail to the customer.
J. Paul Getty
#46. Our DNA is as a consumer company - for that individual customer who's voting thumbs up or thumbs down. That's who we think about. And we think that our job is to take responsibility for the complete user experience. And if it's not up to par, it's our fault, plain and simply.
Steve Jobs
#47. At the start of any program, asking questions is the most important part of the process. If you get [the customer's] requirements wrong, then you don't have a successful product.
Joe Sutter
#48. The objective.. is to achieve a comfort level between the cook/artist/performer and the customer/viewer/diner. And if we can achieve that, and the customers are happy and the cooks are happy, then we have a great experience.
Mario Batali
#49. If a customer walks out without shoes, you really want to find out why. 'It didn't fit' is not good enough.
Thomas G. Stemberg
#50. When the customer is wrong it is not a good idea to tell them.
Garrison Wynn
#51. The entire customer or user experience-from raising awareness, to buying a product / taking action, to getting customer support-is going digital.
Colleen Jones
#52. We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.
Jeff Bezos
#53. The United States is a huge market, and once you get rolling, you can replicate that model over and over pretty easily. Your supply lines are taken care of. You don't have technicians to deal with. You've got your customer base.
Fred DeLuca
#54. The need of "Go anywhere" Vehicle; 4WD finds its place.
The need of "Reach anywhere" Vision; the 4 WC's find its place.
The 4 WC's that should win to reach your business vision and win yourself are - Company - Customer - Community - Colleague.
Nabil Basma
#55. I wouldn't want to even try to begin to describe our customer, as I think she likes a certain amount of anonymity. I try to offer clothes that allow that. I myself do not like being defined so readily, so I imagine that she is similar?
Phoebe Philo
#56. Customer complaints need to be addressed effectively.
Rajen Jani
#57. Everyone wants to know why customer service has gone to hell in a handbasket. I want to know why customer behavior has gone to hell in a handbasket.
Brene Brown
#59. When our customer leaves Urban Outfitters, the Main Line is the type of place where more of them go than don't.
Richard Hayne
#60. The payoff of a customer-centric approach to software and digital product design is substantial and long-lasting for both companies and their customers.
Alan Cooper
#61. If we do not know who the customer is, we do not know what quality is.
Eric Ries
#62. The startup's goal is to find a profitable customer acquisition strategy by spending small amounts of money in a lot of them, measuring results, and then narrowing down the best channels, while performing PDCA for continuous improvement.
Francisco S. Homem De Mello
#63. Listen to your customers. Can the sales pitches and the product babble. Let your customer talk and show him that you are listening by making the appropriate responses, such as suggesting how to solve the problem.
Susan Ward
#64. I'm Icelandic, from this small country where there was very limited access to fashion when I was growing up, and so, for me, it's really important to have a product that's relevant for this global customer.
Aslaug Magnusdottir
#65. I did work at a mall in college - I think retail/customer service is just one of the most hideous jobs in the world. So I always try to be extra nice when I go into a store. But malls are part of our culture, if you watched any teen comedy in the '80s. it's clear that malls are where we live!
Jayma Mays
#66. Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.
Zig Ziglar
#67. Highly engaged employees make the customer experience. Disengaged employees break it.
Timothy R. Clark
#68. It's really easy to insist that people read the manual. It's really easy to blame the user/student/prospect/customer for not trying hard, for being too stupid to get it, or for not caring enough to pay attention.
Seth Godin
#69. Usually all I care about is how elegant or over-the-top the pieces are, it's nice to really get to understand what the customer wants and needs as opposed to just focusing on the aesthetic.
Christian Cota
#70. For a long time I was looking for my perfect equilibrium, my mojo. And now I think I'm getting there: I've found my customer, my silhouette, my cut.
Alexander McQueen
#71. Every other fashion brand out there - including those that I call 'competitors' - are run by mostly old white men, and the customer knows it.
Sophia Amoruso
#72. Never criticize, condemn or complain in a conversation with a customer or prospect.
Brian Tracy
#73. If what we're really trying to do is stop the spread of HIV, we need to think about the customer.
Amy Lockwood
#74. Only your customers can define quality, because it's meeting your customers' expectations the first time every time. Simply put, it's performance to the standards of the customer.
Ed Robertson
#75. As companies compete to embrace customer preferences through finer segmentation, they often risk creating too-small target markets.
W.Chan Kim
#76. All we are doing is looking at the time line, from the moment the customer gives us an order to the point when we collect the cash. And we are reducing the time line by reducing the non-value adding wastes.
Taiichi Ohno
#77. Zappos uses call center technology to track average call time per agent. But the goal isn't to reduce this average - it's more important that we make an emotional connection with the customer, rather than just quickly getting them off the phone.
Tony Hsieh
#78. Sales is a business of relationships, and you must cultivate customers with tenderness and love, like cabbages in winter, even if the customer is an egomaniacal asshole you want to hit with a shovel.
Max Barry
#79. When a customer sits inside the car, then they have to have the feeling that it's an Audi - whether it's the leatherwork or the bodywork. All these things must be typically Audi.
Martin Winterkorn
#80. As an Old Navy style attendant, I'm all about upgrading your bare basics and presenting them to your customer as basics you need to have in your wardrobe.
Brad Goreski
#81. Any job that allows me to use my pure water cleaning system and water fed pole is one I love. The wow factor for the customer after we [New View Window Cleaning] are done and they can't believe what we did with "just water and a brush" is something I never tire of.
Tony Evans
#82. Power is winning the battle over who owns the customer: the brand or the retailer.
Leonard Lauder
#83. The only purpose of customer service is to change feelings.
Seth Godin
#84. If the store were your own business, you'd escort the customer to a product's location in the store and refer to the customer by name.
Steven Burd
#85. A satisfied customer. We should have him stuffed.
John Cleese
#86. The TSA holds its screener work force to the highest standards of security and professionalism, .. and will continue to focus on these principles as critical elements in the ongoing effort to provide the traveling public with world-class security and world-class customer service.
Robert Johnson
#87. I'm just trying to keep my customer satisfied.
Paul Simon
#88. Customer service should not be a department, customer service is everyone's job.
Ken Blanchard
#89. The ultimate compliment a customer can make to an organization about one of its marketing people is: "I'm not sure whether your sales rep works for me or for you."
Buck Rodgers
#90. At a car dealership, the person who sells the car is the hero, and also gets the commission. But if the mechanics don't service that car well, the customer won't return.
Roger Staubach
#91. You can't drag people from understanding to action. A customer isn't actually at the last mile if you're the one dragging her to the finish line.
Thomas P.M. Barnett
#92. It doesn't matter much where your company sits in its industry ecosystem, nor how vertically or horizontally integrated it is - what matters is its relative 'share of customer value' in the final product or solution, and its cost of producing that value.
Gary Hamel
#93. Over the last 25 years, the American free enterprise system created the most diverse video programming on earth with the best value for the customer. It is disappointing that the updated report relies on assumptions that are not in line with the reality of the marketplace.
Kyle E. McSlarrow
#94. My experience of coming out was very much centered around the bar scene. And what happened for me is that when I turned 18 and was old enough to get into certain gay bars in the French Quarter, I became a regular customer.
Christopher Rice
#95. Demonstrating some of the proposed new techniques of encrypted uniqueness verification that can be embedded in each customer's use-copy of a given work.
David Brin
#96. We will hire someone with less experience, less education, and less expertise, than someone who has more of those things and has a rotten attitude. Because we can train people. We can teach people how to lead. We can teach people how to provide customer service. But we can't change their DNA.
Herb Kelleher
#97. Providing more desirable products, services, and customer experiences is vital to the continued existence of any business. And that is INNOVATION.
Peter Drucker
#98. Customer service. That is what it means.
Jon Jones
#99. No vision issue today is bigger than the question of efficiency versus some combination of innovation and customer service.
John P. Kotter
#100. The salesman thanks the customer for patronizing his shop and asks him to come again. But the socialists say: Be grateful to Hitler, render thanks to Stalin; be nice and submissive, then the great man will be kind to you later too.
Ludwig Von Mises
