Top 25 Marilyn Suttle Quotes
#1. Thank your customer for complaining and mean it. Most will never bother to complain. They'll just walk away.
Marilyn Suttle
#2. Get in touch with your passion and put it to work at work.
Marilyn Suttle
#3. Service heroes strive to exceed the customer's expectations.
Marilyn Suttle
#4. After each customer interaction, notice if you gave them a "happy to see you" kind of experience.
Marilyn Suttle
#5. When a customer is upset, remember that you're dealing with a person, not a problem.
Marilyn Suttle
#6. Optimists move through life with a happy exterior. What happens on the inside shows up on the outside.
Marilyn Suttle
#8. Every interaction is a chance to strengthen the customer relationship.
Marilyn Suttle
#9. When you're busy, avoid taking the quickest action. Instead make the extra effort to truly serve the customer.
Marilyn Suttle
#10. If you take the approach of "earning" your customers' business every day and treating them well, they're less likely to try someone else.
Marilyn Suttle
#11. How you think about your customers influences how you respond to them.
Marilyn Suttle
#12. Choose actions that show the customer that they matter.
Marilyn Suttle
#14. When you depersonalize abrasive behavior and see it as a call for help you become a catalyst for the best kind of change.
Marilyn Suttle
#15. Notice the difference between being in control and needing control.
Marilyn Suttle
#16. People who work in an environment where doing their best is recognized have a better chance of feeling good about their work.
Marilyn Suttle
#17. Even your most loyal customers always have a choice about where to take their business.
Marilyn Suttle
#18. Do an evening review at the end of the day to reflect on what went well, and what you'd do differently next time.
Marilyn Suttle
#19. Customers are human and humans can view situations in unexpected ways.
Marilyn Suttle
#20. For every dilemma, find at least three or four possible solutions. The creative process leads to better results.
Marilyn Suttle
#21. Feelings have more to do with the story you tell yourself than the facts.
Marilyn Suttle
#22. Look for the positive qualities in your client's negative behavior.
Marilyn Suttle
#23. Moods can be contagious. Don't catch or spread a bad mood.
Marilyn Suttle
#24. Cater to your customers' lifestyles. It will create instant rapport and a lasting sense of I belong here.
Marilyn Suttle
#25. Your customers are responsible for your company's reason for existing.
Marilyn Suttle
Famous Authors
Popular Topics
Scroll to Top