Jeffrey K. Liker Quotes

#1. We have to change the culture from one in which people simply do their own job in their own function to make their own numbers look good (a vertical focus) to one in which people are focused horizontally on the customer and on improving value streams that deliver value across functions.

Jeffrey K. Liker

#2. Every team member has the responsibility to stop the line every time they see something that is out of standard. That's how we put the responsibility for quality in the hands of our team members.

Jeffrey K. Liker

#3. Ownership means once I detect a problem I own it. I am responsible for it.

Jeffrey K. Liker

#4. Most Business Processes Are 90% Waste and 10% Value-Added Work

Jeffrey K. Liker

#5. Go and see for yourself to thoroughly understand the situation (genchi genbutsu).

Jeffrey K. Liker

#6. No matter how many improvements have been made, every process is still full of waste and rife with opportunity to improve.

Jeffrey K. Liker

#7. We build cars, not intellectuals

Jeffrey K. Liker