Top 4 Leonard L. Berry Quotes
#1. The first time formal customer research is done, executives frequently are surprised by the sizeable percentage of customers who defect for service-related reasons.
#2. Excellence nourishes the soul.
#3. Value equals benefits received for burdens endured.
#4. Management creates an empowered state of mind in the organization by treating employees as part-owners of the business and expecting them to act like owners.