Top 100 Quotes About Customer Service
#1. My biggest complaint about customer service is that I am put on hold too long.
Jon Jones
#2. Really good customer service will deliver sales. You are training salesmen to give the best possible advice and then to achieve the sale. People actually like you to ask for a sale because it shows you value their business.
John Caudwell
#3. The best customer service is if the customer doesn't need to call you, doesn't need to talk to you. It just works.
Jeff Bezos
#4. I worked at Sears in the Woodfield Mall as a gift wrapper. I'm actually a great gift wrapper, and the customers were so nice to me. I was only 16, and eventually Sears put me in customer service because I was so friendly.
Sherri Shepherd
#5. Whether you're an opera singer, a legislator or customer service operator, there is a way that we can find common ground with our audience - be they young or old, Democrats or Republicans, rich or poor, religious or secular.
Charity Sunshine Tillemann-Dick
#6. The most important thing you can do is make the distinction between customer service and guest hospitality. You need both things to thrive, but they are completely different.
Danny Meyer
#7. If people could handle their self-loathing, customer service would be smoother.
Caroline Kepnes
#8. My father was and is a great father. My father always wanted to do stand-up. He wanted to be an actor. But instead he did two jobs. He did customer service at a hospital and he worked as a waiter at night. He pretty much sacrificed everything for his daughters.
Sherri Shepherd
#9. In our experience, brands are aware of at least 90% of issues that the company could face. These issues could come from operational challenges, customer service complaints, product disputes, and so on.
Chuck Hemann
#10. Connectivity doesn't just mean you get a lot more chances to deliver messages about customer service and pricing plans. This isn't one-sided. It enables people to talk back.
James Murdoch
#11. A lot of people have fancy things to say about customer service, but it's just a day-in, day-out, ongoing, never-ending, persevering, compassionate kind of activity.
Christopher McCormick
#12. That customer service representative is crazy, if he think I am going to pay that bill.
Jon Jones
#13. It's ironic that retailers and restaurants live or die on customer service, yet their employees have some of the lowest pay and worst benefits of any industry. That's one reason so many retail experiences are mediocre for the public.
Howard Schultz
#14. Customer service teams at many companies have already embraced social media, often out of necessity.
Ryan Holmes
#15. Customer service is not a department, it's everyone's job.
Ken Blanchard
#16. Having to call your customer service department is like falling off a six story building.
Jon Jones
#17. My father taught us that to thrive, excellence in technology, quality, and customer service along with cost competitiveness is a prerequisite. His contribution to business, the economy, and society at large can never be underscored enough.
Kumar Mangalam Birla
#18. By providing memorable social media customer service, companies not only create deeper connections with consumers, but they glean valuable insights on how to improve their products or services.
Amy Jo Martin
#19. Most customer service people are great. It's that one customer service person from hell that drives me crazy!
Jon Jones
#20. The irony of good customer service is that over time it will bring in more new customers than promotions and price slashing ever did!
Susan Ward
#21. Memorable customer service can only take place in a human-to-human situation.
Jeffrey Gitomer
#22. Firms need to ensure that their ability to provide effective customer service keeps pace with their growth. If you're marketing your firm to new customers, you better be able to provide them service when they do business with you.
Arthur Levitt
#23. Research on the Internet, research what people say about the vintage stores, look online to see if customer service is good because that's really important. Also to see online what other customers say.
Karen Elson
#24. This customer service person doesn't understand that this bill was paid and I am not going to pay it again.
Jon Jones
#25. As a customer service representative; it is hard to deal with people who has an attitude when I pick up the phone.
Jon Jones
#26. Who made the 999 call?"
"Dunno," said Purdy. "Mobile, probably."
It's officers like Purdy that give the Metropolitan Police its sterling reputation for customer service that makes us the envy of the civilised world.
Ben Aaronovitch
#27. Companies are starting to measure how effective their customer service is and trying to understand what they can do to improve the customer service process.
Sanjay Kumar
#28. I need to find Meg." I wiped my mouth with a shaky hand. "What would the myrmekes do with her?"
"I don't know!"
"Tell me or I will not complete your customer service survey.
Rick Riordan
#29. Are we going to say sorry for our lack of customer service? Absolutely not.
Michael O'Leary
#30. A natural adversary is a customer service representative.
Jon Jones
#31. The best time to do great customer service is when a customer is upset.
Seth
#32. Unlike Etsy, which is all handmade, we print and ship the products, not the designers. We relieve the designer from having to make and ship everything, package it, and provide customer service. All the designer has to do is submit art and keep doing what they love doing.
Mariam Naficy
#33. Zappos is a customer service company that just happens to sell shoes.
Tony Hsieh
#34. Providing great customer service is the most natural activity in the world. It's fun to help others because it feels good.
Kevin Stirtz
#35. In the early 1990s, Target adopted some of Walt Disney's staff training and customer service initiatives. It has since developed a variety of methods - from hiring to coaching to grading performance - to ensure "team members" embody the motto "fast, fun and friendly." (See Chapter 5.)
Laura Rowley
#36. My parents were immigrants who started a nursery as a way to get us kids through school. I learned around the dinner table about customer service and cash flow and paying bills.
Jack Dangermond
#37. They were presently on hold with Comcast customer service and might not emerge for hours, if indeed they survived the ordeal at all.
Rick Riordan
#38. In the world of Internet Customer Service, it's important to remember your competitor is only one mouse click away.
Douglas A. Warner III
#39. I was working in customer service and had a verbally abusive boss. One day, I decided to quit and pursue my acting passion with everything I had. One week after quitting, I booked 'One Life to Live.'
Tika Sumpter
#40. It's okay, Mara," said Dr. Cross, leaning in close. "Corporations want a society where people have access to the best services. That's how we provide customer service and remain profitable so we can continue to expand and develop. You won't need your braces anymore.
Nick Cole
#41. I worked at Ikea as a customer service rep for two years and loved it.
Amber Riley
#42. Delta Airlines recently proposed giving frequent flyers a controversial perk: the option of paying $5 extra to speak to a customer service agent in the United States, rather than be routed to a call center in India. Public disapproval led Delta to abandon the idea.
Michael J. Sandel
#43. Customer service will become the primary value added function of every business.
Bill Gates
#44. Customer service, they say, is dead. Actually, it isn't. It's just hiding behind a call center in Manila.
Timothy Noah
#45. Customer service shouldn't just be A department, it should be the entire company.
Tony Hsieh
#46. News of bad customer service reaches more than twice as many ears as praise for a good service experience.
Timi Nadela
#47. Thank you for calling customer service. If you're calm and rational, press 1. If you're a whiner, press 2. If you're a hot head, press 3
Randy Glasbergen
#48. It was easy for me in my bathrobe to provide really great customer service. As an introvert, it's really much easier to do than when standing in a retail store.
Sophia Amoruso
#49. Help! The customer service representative doesn't understand my problem.
Jon Jones
#50. Southwest Airlines is successful because the company understands it's a customer service company. It also happens to be an airline.
Harvey MacKay
#52. Whoever said running in the morning gives you energy never had a day job that involves customer service.
Caroline Kepnes
#53. But the American customer service can be so annoying. Someone hovering around you and bothering you all the time. 'Are you still working on your food?' Since when did eating become work?", Yagazie said.
Chimamanda Ngozi Adichie
#54. With businesses, you go to the same places because you like the service, you like the people and they take care of you. They greet you with a smile. That's how people want to be treated, with respect. That's what I tell my employees.. customer service is very important.
Magic Johnson
#55. We have a constantly-changing portfolio of social media experiments. The first time we tried applying social technologies in a customer service department it became the most productive department in the company.
Sandy Carter
#56. CEOs hate variance. It's the enemy. Variance in customer service is bad. Variance in quality is bad. CEOs love processes that are standardized, routinized, predictable. Stamping out variance makes a complex job a bit less complex.
Marcus Buckingham
#57. If you get into a customer service fight with a hooker, even if you're in the right, you're in the wrong.
Chelsea Handler
#58. Customer service is all about FEELINGS! I am of the opinion that customer service is actually FEELINGS MANAGEMENT.
J. N. HALM
#59. We're creatures of habit when it comes to mobile contracts and the wires piping high-speed data into our homes. It's a pain to deal with transfers, installations, and customer service interactions, so we shrug and keep paying a premium.
Ian Lamont
#60. I do have very high customer service standards - I'd send back sushi because it's too fishy.
Greg McHugh
#61. How does a boot to the groin region sound?" A quick smirk. "I'll even pay you." Tommy feigned shock. "Jeez, no wonder you're making no money. Your customer service is lousy.
Jennifer Lee Thomson
#62. hated the British business culture which I saw as slow, bureaucratic, cumbersome, lacking customer service, lacking initiatives.
Elisabeth Marx
#63. Follow through with basic values, and remember to provide good customer service.
Craig Newmark
#64. The customer service representative hung up on me when I asked to talk to a supervisor.
Jon Jones
#65. We asked ourselves what we wanted this company to stand for. We didn't want to just sell shoes. I wasn't even into shoes - but I was passionate about customer service.
Tony Hsieh
#66. Biggest question: Isn't it really 'customer helping' rather than customer service? And wouldn't you deliver better service if you thought of it that way?
Jeffrey Gitomer
#67. Good customer service begins at the top. If your senior people don't get it, even the strongest links further down the line can become compromised.
Richard Branson
#68. What's Your Purple Goldfish? busts a myth and reveals a simple truth about customer service. Stan uncovers the recipe for creating signature added value that increases customer satisfaction and drives positive word of mouth.
Barry Moltz
#69. She was torn between her customer service training and her youthful certitude.
Bill Bryson
#70. Big Government is erecting a panopticon state - one that sees everything, and regulates everything. It's great "customer service," except that you can never get out of the store.
Mark Steyn
#71. If Franz Kafka were alive today he'd be writing about customer service.
Jonathan Alter
#72. You know that when a group of utility workers are withholding their customer service identification cards, they are likely engaging in some form of illegal activity at your home.
Steven Magee
#73. I found it very helpful not to do the venture round. Instead, I started with very little money, a few thousand dollars, and I did every job myself. I was the first photographer. I was the first customer service rep. I was the first online marketing person.
Jon Oringer
#74. Facebook, Twitter and Google have all opened offices in Brazil, recognizing the importance of localizing their products and customer service efforts.
Ryan Holmes
#75. Dealing with a counter clerk at the phone company who had all the customer service skills of a homicidal sociopath on work release.
Jasmine Cresswell
#76. Lawyer and technology writer Richard Koman, argued that Google has become a true believer in its own goodness, a belief which justifies its own set of rules regarding corporate ethics, anti-competition, customer service and its place in society.
Nicholas Carr
#77. I will not be defined by the marks left on me by the world, but by the mark I leave on the world (referring to the facial scars he still carries from his successful 1991 battle against cancer, which caused him to be turned down for a customer service job because he was "too ugly").
James Houston Turner
#78. One of the key things that we did at Bank of North Dakota that I worked to try to do with our state economic development is make sure we are customer-service oriented.
John Hoeven
#79. Customer service is just a day-in, day-out, ongoing, never-ending, unremitting, persevering, compassionate type of activity.
Leon Gorman
#80. Cable companies aren't bad because they're parts of unwieldy media conglomerates. They're bad because they're monopolies (even where they are no longer legally exclusive) and because the government policies that made them monopolies rewarded lobbying over customer service.
Virginia Postrel
#81. Everyone wants to know why customer service has gone to hell in a handbasket. I want to know why customer behavior has gone to hell in a handbasket.
Brene Brown
#82. We will hire someone with less experience, less education, and less expertise, than someone who has more of those things and has a rotten attitude. Because we can train people. We can teach people how to lead. We can teach people how to provide customer service. But we can't change their DNA.
Herb Kelleher
#83. Customer service. That is what it means.
Jon Jones
#84. No vision issue today is bigger than the question of efficiency versus some combination of innovation and customer service.
John P. Kotter
#85. Customer service should not be a department, customer service is everyone's job.
Ken Blanchard
#86. The TSA holds its screener work force to the highest standards of security and professionalism, .. and will continue to focus on these principles as critical elements in the ongoing effort to provide the traveling public with world-class security and world-class customer service.
Robert Johnson
#87. The only purpose of customer service is to change feelings.
Seth Godin
#88. I did work at a mall in college - I think retail/customer service is just one of the most hideous jobs in the world. So I always try to be extra nice when I go into a store. But malls are part of our culture, if you watched any teen comedy in the '80s. it's clear that malls are where we live!
Jayma Mays
#89. The problem with at-home IQ tests is that too many people wouldn't understand the results. Calling customer service is a bad sign.
Iimani David
#90. I am committed to doing customer service for Craigslist for the rest of my life. The exit strategy is death.
Craig Newmark
#91. Hopefully 10 years from now people won't even realize we started out selling shoes. They will just think about Zappos as a place to get the best customer service.
Tony Hsieh
#92. We have the best customer satisfaction record, based on Transportation Dept. statistics, of any airline in America, the fewest complaints filed per 100,000 passengers carried. So you're not just getting low fares, you're also getting wonderful customer service.
Herb Kelleher
#93. As retail goes through a fundamental shift into the digital world, I believe Ocado's model and the high standards of customer service it provides will see it emerge as a powerful online player.
Stuart Rose
#94. Our belief is that if you get the culture right, most of the other stuff, like great customer service, or building a great long-term brand or empowering passionate employees and customers, will happen on its own.
Tony Hsieh
#95. I think of customer service as an offense and not a defense
Gary Vaynerchuk
#96. *Customer service* is seldom about the customer; it is usually about the seller's chances of making more money from that customer in future.
Mokokoma Mokhonoana
#97. The best feature of a product should really be the customer service.
Jason Fried
#98. Many teachers, especially those in more affluent communities, believe they are treated no better than a customer-service representative at a store.
Rachel Simmons
#99. Deal with complaints. If you give the complaint your attention, you may be able to please this one person this one time - and position your business to reap the benefits of good customer service.
Susan Ward
#100. Our faith institutions have the best product that God can offer; but we have the worst customer service imaginable.
Johnnie Dent Jr.
