Top 100 Service Customer Quotes
#1. When a positive exchange between a brand and customers becomes quantifiable metrics, it encourages brand to provide better service, customer service to do a better job, and consumers to actively show their gratitude.
Simon Mainwaring
#2. I had rather get a root canal without anesthesia than to call your customer service office for help.
Jon Jones
#3. Approach each customer with the idea of helping him or her solve a problem or achieve a goal, not of selling a product or service.
Brian Tracy
#4. It's very logical: There is proven ROI in doing whatever you can to turn your customers into advocates for your brand or business. The way to create advocates is to offer superior customer service.
Gary Vaynerchuk
#5. We're in the Customer Service business - we just happen to provide airline transportation.
Colleen Barrett
#6. The desire of the potential customer to buy the product or service should supersede the sales rep's desire to sell it. Willingly walking away from a possible sale proves that the time line to take advantage of the discount is legitimate.
Lenny Gray
#8. Many teachers, especially those in more affluent communities, believe they are treated no better than a customer-service representative at a store.
Rachel Simmons
#9. *Customer service* is seldom about the customer; it is usually about the seller's chances of making more money from that customer in future.
Mokokoma Mokhonoana
#10. I think of customer service as an offense and not a defense
Gary Vaynerchuk
#11. Our belief is that if you get the culture right, most of the other stuff, like great customer service, or building a great long-term brand or empowering passionate employees and customers, will happen on its own.
Tony Hsieh
#12. I am committed to doing customer service for Craigslist for the rest of my life. The exit strategy is death.
Craig Newmark
#13. The problem with at-home IQ tests is that too many people wouldn't understand the results. Calling customer service is a bad sign.
Iimani David
#14. Those who deal with customers on a regular basis should be circumspect whenever they open their "traps." It is better not to say anything at all than to say, and later, pay!
J. N. HALM
#15. The TSA holds its screener work force to the highest standards of security and professionalism, .. and will continue to focus on these principles as critical elements in the ongoing effort to provide the traveling public with world-class security and world-class customer service.
Robert Johnson
#16. Customer service should not be a department, customer service is everyone's job.
Ken Blanchard
#17. And the customer has a voice; provide a bad product or lousy service at your peril.
Eric Schmidt
#18. 67% of all shoppers intend to return home with the item they are shopping for, but that only 24% actually do so.
Roy H. Williams
#19. Customer service. That is what it means.
Jon Jones
#21. It is better to apologise later than to ask for permission now. It is called self leadership
Janna Cachola
#22. Customers are human and humans can view situations in unexpected ways.
Marilyn Suttle
#23. One of the key things that we did at Bank of North Dakota that I worked to try to do with our state economic development is make sure we are customer-service oriented.
John Hoeven
#24. Dealing with a counter clerk at the phone company who had all the customer service skills of a homicidal sociopath on work release.
Jasmine Cresswell
#25. Facebook, Twitter and Google have all opened offices in Brazil, recognizing the importance of localizing their products and customer service efforts.
Ryan Holmes
#26. Immerse yourself in the customer's world and get to know their struggles and triumphs inside out.
Dane Brookes
#27. Many corporate leaders and employees have the right intentions, but it can be overwhelming when you consider how everything is affected from leadership styles, to organizational structure, to employee engagement, to customer service an marketplace.
Simon Mainwaring
#28. Am I an Apple bigot? No. I can critique their products and their customer service philosophy. But overall, they do better than any other player.
Donald Norman
#29. Great customer service is not just one part of your business, it should be in every part of your business!
Tom Kenemore
#30. How much do you as a consumer value a positive experience with a brand or its customer service department? How willing are you to share that with your friends? How inclined are you to let that person know that you're interaction with them was positive?
Simon Mainwaring
#31. The aim of marketing is to know and understand the customer so well the
product or service fits him and sells itself.
Peter F. Drucker
#32. Murdered? Somebody murdered him?" Palmer was agog. A thin, soft man with a pitted nose and a bald, bumpy egg-shaped head dotted with dime-sized freckles, he was wearing jeans and a T-shirt that said, "NSA, Our Customer Service Pledge: You Talk, We Listen.
John Sandford
#33. You always think in terms of customer benefit. You always think, "How could I really benefit people at such a high level that they would love to buy my product or service and recommend it to others?"
Brian Tracy
#34. The secret to sucessful customer service starts with YES!
Jeffrey Gitomer
#35. Your customers are responsible for your company's reason for existing.
Marilyn Suttle
#36. Don't try to be all things to all people. Concentrate on selling something unique that you know there is a need for, offer competitive pricing and good customer service.
Lillian Vernon
#37. Service is not something you do. It is something you are.
Stella Payton
#38. Every customer interaction is a marketing opportunity. If you go above and beyond on the customer service side, people are much more likely to recommend you.
Stewart Butterfield
#39. That's me, keeping things bitchy from open to close." I turned around and gave him my customer service smile.
Katherine McIntyre
#40. It's a very, very tough market.
So unless you do a really good job, you buy the right products from the manufacturers, you service the customer, they keep coming back, they bring their friends in, it's all about numbers, numbers, numbers.
John Ilhan
#41. Service is a promise that cannot be seen, touched, or felt through any of our external senses.
Jag Randhawa
#42. If you want to experience dramatic growth within your organization, you must truly understand the relationship between profit, growth, longevity, customer relationships, employee empowerment, and customer service.
Anonymous
#43. Apple, your products are expensive and your shops a bit weird, but I love your customer service.
Carmine Gallo
#44. Customer service was my number one priority. A lot of people run their businesses like their customers are dummies. This is a mistake. If you're just out to take their money, they know it. But if you genuinely care about what you're doing, they will respond.
Sophia Amoruso
#46. Apple Stores Offer the Best Buying Experience and Customer Service On The Planet
Tim Cook
#47. Customers often know more about your products than you do. Use them as a source of inspiration and ideas for product development.
David J. Greer
#48. When a customer asks what no one else has ever asked, pay close attention.
Ron Kaufman
#49. The goal as a company is to have customer service that is not just the best, but legendary.
Sam Walton
#50. If we can keep our competitors focused on us while we stay focused on the customer, ultimately we'll turn out all right.
Jeff Bezos
#51. When the customer makes contact, he does not want a quote. He wants a commitment.
Ron Kaufman
#52. As a customer service representative; it is hard to deal with people who has an attitude when I pick up the phone.
Jon Jones
#53. If you make a sale, you can make a living. If you make an investment of time and good service in a customer, you can make a fortune.
Jim Rohn
#54. I was working in customer service and had a verbally abusive boss. One day, I decided to quit and pursue my acting passion with everything I had. One week after quitting, I booked 'One Life to Live.'
Tika Sumpter
#55. My parents were immigrants who started a nursery as a way to get us kids through school. I learned around the dinner table about customer service and cash flow and paying bills.
Jack Dangermond
#56. Zappos is a customer service company that just happens to sell shoes.
Tony Hsieh
#57. Quality and service are important, if you want to make a sale. If you want to keep a customer for life, keep your promises.
Heidi
#58. Getting service right is more than just a nice to do; it's a must do. American consumers are willing to spend more with companies that provide outstanding service - ultimately, great service can drive sales and customer loyalty.
Jim Bush
#59. Make your customers comfortable and they will give you their lives.
Paul Orfalea
#60. Are we going to say sorry for our lack of customer service? Absolutely not.
Michael O'Leary
#61. Formative commendation to the author as an altar boy: "You're the only one we've got to anticipates what's coming.
John Kasich
#62. So, always start with a product, always start with a customer, always start with a service and how this product or service will dramatically improve the quality of the life or the work of the customer.
Brian Tracy
#63. Friendly makes sales - and friendly generates repeat business.
Jeffrey Gitomer
#64. She was the kind of shopkeeper who finishes the paragraph she is reading before waiting on the customer.
Cornell Woolrich
#65. Delta Airlines recently proposed giving frequent flyers a controversial perk: the option of paying $5 extra to speak to a customer service agent in the United States, rather than be routed to a call center in India. Public disapproval led Delta to abandon the idea.
Michael J. Sandel
#66. Firms need to ensure that their ability to provide effective customer service keeps pace with their growth. If you're marketing your firm to new customers, you better be able to provide them service when they do business with you.
Arthur Levitt
#67. The irony of good customer service is that over time it will bring in more new customers than promotions and price slashing ever did!
Susan Ward
#68. By providing memorable social media customer service, companies not only create deeper connections with consumers, but they glean valuable insights on how to improve their products or services.
Amy Jo Martin
#69. Having to call your customer service department is like falling off a six story building.
Jon Jones
#70. A complaint is a unique opportunity to strengthen the relationship with the client.
Kevin Kelly
#71. In the old world, you devoted 30% of your time to building a great service and 70% of your time to shouting about it. In the new world, that inverts.
Jeff Bezos
#72. In our experience, brands are aware of at least 90% of issues that the company could face. These issues could come from operational challenges, customer service complaints, product disputes, and so on.
Chuck Hemann
#73. Next time, can you ask him to bring cookies? I don't like to put up with that level of insane unless there's some kind of high-calorie compensation.
Lauren Beukes
#74. I worked at Sears in the Woodfield Mall as a gift wrapper. I'm actually a great gift wrapper, and the customers were so nice to me. I was only 16, and eventually Sears put me in customer service because I was so friendly.
Sherri Shepherd
#75. Thank your customer for complaining and mean it. Most will never bother to complain. They'll just walk away.
Marilyn Suttle
#76. My biggest complaint about customer service is that I am put on hold too long.
Jon Jones
#77. With businesses, you go to the same places because you like the service, you like the people and they take care of you. They greet you with a smile. That's how people want to be treated, with respect. That's what I tell my employees.. customer service is very important.
Magic Johnson
#78. Biggest question: Isn't it really 'customer helping' rather than customer service? And wouldn't you deliver better service if you thought of it that way?
Jeffrey Gitomer
#79. We asked ourselves what we wanted this company to stand for. We didn't want to just sell shoes. I wasn't even into shoes - but I was passionate about customer service.
Tony Hsieh
#80. The customer service representative hung up on me when I asked to talk to a supervisor.
Jon Jones
#81. Perception is assumed to be reality until clients encounter the reality of the brand, don't fake it
Bernard Kelvin Clive
#82. The purpose of every business and organization is to get and keep customers.
Shep Hyken
#83. In this day and age, it is the business that knows how to woo and win the hearts of its customers that will eventually win their pockets.
J. N. HALM
#84. Follow through with basic values, and remember to provide good customer service.
Craig Newmark
#85. People don't care how much you know until they know how much you care
Theodore Roosevelt
#86. We're creatures of habit when it comes to mobile contracts and the wires piping high-speed data into our homes. It's a pain to deal with transfers, installations, and customer service interactions, so we shrug and keep paying a premium.
Ian Lamont
#87. Don't just be everywhere, be everywhere that your clients are, where you matter most.
Bernard Kelvin Clive
#88. We have a constantly-changing portfolio of social media experiments. The first time we tried applying social technologies in a customer service department it became the most productive department in the company.
Sandy Carter
#89. Big Government is erecting a panopticon state - one that sees everything, and regulates everything. It's great "customer service," except that you can never get out of the store.
Mark Steyn
#90. Whoever said running in the morning gives you energy never had a day job that involves customer service.
Caroline Kepnes
#91. What the customer buys and considers value is never a product. It is always utility, that is, what a product or a service does for the customer.
Peter Drucker
#93. Southwest Airlines is successful because the company understands it's a customer service company. It also happens to be an airline.
Harvey MacKay
#94. Help! The customer service representative doesn't understand my problem.
Jon Jones
#95. How you think about your customers influences how you respond to them.
Marilyn Suttle
#96. If you take the approach of "earning" your customers' business every day and treating them well, they're less likely to try someone else.
Marilyn Suttle
#97. It was easy for me in my bathrobe to provide really great customer service. As an introvert, it's really much easier to do than when standing in a retail store.
Sophia Amoruso
#99. Thank you for calling customer service. If you're calm and rational, press 1. If you're a whiner, press 2. If you're a hot head, press 3
Randy Glasbergen
#100. Customer service shouldn't just be A department, it should be the entire company.
Tony Hsieh
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