Ron Kaufman Quotes

#1. The starting point is always now. The end is up to you.

Ron Kaufman

#2. Making an honest mistake is acceptable. Failing to fix it is not.

Ron Kaufman

#3. Are people being the least you expect of them, or the best they expect themselves to be?

Ron Kaufman

#4. Make your upper limit, no limit.

Ron Kaufman

#5. Are you moving forward, or just moving?

Ron Kaufman

#6. Service is taking action to create value for someone else.

Ron Kaufman

#7. A great leader makes what is visible in their mind, visible to all.

Ron Kaufman

#8. The first step to delighting your customers is being there when they need you.

Ron Kaufman

#9. Preparation is good, but customers need results.

Ron Kaufman

#10. There are two ways to improve your service, and yourself: maximize your strengths and minimize your weaknesses.

Ron Kaufman

#11. Focus not on who you are, but on what you can do for others.

Ron Kaufman

#12. Words not kept break more than a promise.

Ron Kaufman

#13. Even a tiny step is one step closer to where you are going.

Ron Kaufman

#14. Let your imagination soar. What you can do for customers is more than you see today.

Ron Kaufman

#15. If you want to be the best, find the best in others.

Ron Kaufman

#16. A: Set the pace and rule the race. Seek new ways to differentiate, new ways to surprise and delight your customers.

Ron Kaufman

#17. What does your product really mean to the people who buy it?

Ron Kaufman

#18. Compromise in your arguments, not in your expectations.

Ron Kaufman

#19. Passion isn't always available. The committed get things done even without it.

Ron Kaufman

#20. When you see the need, take the action.

Ron Kaufman

#21. Without commitment, no price will be low enough. With commitment, no price will be too high.

Ron Kaufman

#22. Tend your own garden: savor the blossoms, trim the weeds.

Ron Kaufman

#23. Every service problem is as an opportunity to show you care.

Ron Kaufman

#24. Constant acts of goodness are worth far more than rare acts of greatness.

Ron Kaufman

#25. Intelligence is useful. Energy is valuable. Integrity is essential.

Ron Kaufman

#26. Don't wait. Tomorrow may be too late to do the things you can today.

Ron Kaufman

#27. The most valuable person is the one who cherishes the value in others.

Ron Kaufman

#28. Things that are obvious don't need to be talked about. Things that are missing, do.

Ron Kaufman

#29. If you turn your back on a customer, you turn your back on success.

Ron Kaufman

#30. Promise too much and you'll have plenty of room to fail. Promise little and you'll have plenty of room to excel.

Ron Kaufman

#31. Money has a fixed value. People can have unlimited value.

Ron Kaufman

#32. You can't always hire great service providers, but you can create them.

Ron Kaufman

#33. Preparation clears a pathway for success.

Ron Kaufman

#34. Always trust people and they may let you down. Always distrust people and you have let them down.

Ron Kaufman

#35. Say it with words. Show it with action.

Ron Kaufman

#36. You are as important as you make others feel.

Ron Kaufman

#37. Always be kind in your heart, spirit and mind.

Ron Kaufman

#38. Acting after being asked is compliance. Acting without being asked is kindness.

Ron Kaufman

#39. When only a little can be done, doing it becomes the greatest you can do.

Ron Kaufman

#40. No one ever delighted a customer by being 'good enough'.

Ron Kaufman

#41. Create a compelling service vision. When people want to, they will.

Ron Kaufman

#42. When your staff are 'information-rich', their information can make you rich!

Ron Kaufman

#43. Give your customers what they want today, and help them see tomorrow.

Ron Kaufman

#44. If you want to stay in business, satisfy customers. If you want to excel in business, delight customers.

Ron Kaufman

#45. If you're always doing what you've always done, you'll never see (or become) what you could be!

Ron Kaufman

#46. If your customers are demanding, be thankful.

Ron Kaufman

#47. Only a well-oiled machine runs smoothly.

Ron Kaufman

#48. Giving great service requires the right people and the right service tools.

Ron Kaufman

#49. Let today's strong performance be your starting point for tomorrow.

Ron Kaufman

#50. Don't let high-speed completely replace high-touch. Your customers may appreciate both.

Ron Kaufman

#51. Always do what you can do instead of worrying about what you can't.

Ron Kaufman

#52. If you were a customer, would you come back to buy your products or services?

Ron Kaufman

#53. What's possible today isn't bound by what was possible yesterday, and is never a measure of what's possible tomorrow.

Ron Kaufman

#54. Selfless acts are a source of profound meaning for your self and your life.

Ron Kaufman

#55. To see like a customer, be like a customer.

Ron Kaufman

#56. Be the exception to the rule. It's the surest way to become exceptional.

Ron Kaufman

#57. There's no such thing as the very best. If you're doing your best, it's only because you haven't yet found a way to do better.

Ron Kaufman

#58. If you only give back what you get from other people, you're not giving as much as you can.

Ron Kaufman

#59. What matters more? What you said you'd do, what you hoped to do, or what you did?

Ron Kaufman

#60. Vision with action makes a powerful reality.

Ron Kaufman

#61. Instead of just asking 'How did I do?' ask 'How can I do more?'

Ron Kaufman

#62. Customers pay a price, but they remember the value.

Ron Kaufman

#63. The bottom line is a by-product of taking care of your main product - your customers.

Ron Kaufman

#64. If your customers have to ask you for it, you haven't been thinking far enough ahead.

Ron Kaufman

#65. When something needs to be improved, take your medicine - fix it.

Ron Kaufman

#66. You can't find what doesn't exist, but you can create it.

Ron Kaufman

#67. Double-check your voice mail message. Listen to your on-hold words and music. Write welcoming scripts for your telephone team. Pay attention to the music in your office and lobby areas. Make sure what your customers hear sounds good.

Ron Kaufman

#68. You can't stop change. Don't let it stop you.

Ron Kaufman

#69. If you want to interest people, make them think. If you want to inspire people, make them feel.

Ron Kaufman

#70. Are you doing only what you must or doing all you can?

Ron Kaufman

#71. Always aim for 100 percent and you'll always know where to improve.

Ron Kaufman

#72. Be confident enough to encourage confidence in others.

Ron Kaufman

#73. Never rest on past success. Create something better.

Ron Kaufman

#74. Exceeding expectations is where satisfaction ends and loyalty begins.

Ron Kaufman

#75. Testimonials describe what has been, and are a promise of what is to come.

Ron Kaufman

#76. Service skills are the foundation for your success.

Ron Kaufman

#77. Reaching out takes nothing more than a smile.

Ron Kaufman

#78. If you wait until you have to change, you may have waited too long.

Ron Kaufman

#79. You are the person who determines what you do. That's a big responsibility. Make the most of it.

Ron Kaufman

#80. Sometimes we become so expert in our own domain, we forget that customers may be less familiar.

Ron Kaufman

#81. Industry jargon may not be a language your customer understands.

Ron Kaufman

#82. When the customer makes contact, he does not want a quote. He wants a commitment.

Ron Kaufman

#83. When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.

Ron Kaufman

#84. When a customer asks what no one else has ever asked, pay close attention.

Ron Kaufman

#85. Silent customers can be deadly. Encourage them to complain.

Ron Kaufman

#86. It's fine to wait for an appropriate time, but it's inappropriate to wait forever.

Ron Kaufman

#87. In a service situation, each delay can mean many unsatisfied customers, each one telling many more.

Ron Kaufman

#88. When things go wrong, your best recovery effort is required. But don't just provide the missing piece (that's the recovery), also provide uniquely personal assistance (that's the memorable effort).

Ron Kaufman

#89. The cutting edge of service is always being honed and polished.

Ron Kaufman

#90. Convince people and you win their minds. Inspire people and you win their hearts.

Ron Kaufman

#91. Don't let doing enough be good enough.

Ron Kaufman

#92. Could you achieve the possible without trying? Could you achieve the impossible if you refuse to stop trying?

Ron Kaufman

#93. If customers say you're just 'all right', you've not done enough, you've failed to delight.

Ron Kaufman

#94. You do more for yourself when you forget yourself.

Ron Kaufman

#95. Unlimited efforts can produce unlimited results.

Ron Kaufman

#96. Stay in one place too long and the tide can overwhelm you. Ride the tide, surf the waves, stay on top of the changes.

Ron Kaufman

#97. Ask your loyal customers for positive comments about your products and your service. Then post these testimonials where other customers and prospects can enjoy them.

Ron Kaufman

#98. First be effective and then be efficient.

Ron Kaufman

#99. Your approval gives others the confidence to serve, to learn, to try.

Ron Kaufman

#100. What you want to be defines what you become.

Ron Kaufman