Top 100 Quotes About Customer Service
#1. The service in L.A. is the best. You don't get sarcastic, surly, fed-up waiters and waitresses like you do in England. They're good at their job and they're there for the customer. The only depressing thing is a lot of them have written more screenplays than me.
Ricky Gervais
#2. My biggest complaint about customer service is that I am put on hold too long.
Jon Jones
#3. Really good customer service will deliver sales. You are training salesmen to give the best possible advice and then to achieve the sale. People actually like you to ask for a sale because it shows you value their business.
John Caudwell
#4. The best customer service is if the customer doesn't need to call you, doesn't need to talk to you. It just works.
Jeff Bezos
#5. The first time formal customer research is done, executives frequently are surprised by the sizeable percentage of customers who defect for service-related reasons.
Leonard L. Berry
#6. Thank your customer for complaining and mean it. Most will never bother to complain. They'll just walk away.
Marilyn Suttle
#7. I worked at Sears in the Woodfield Mall as a gift wrapper. I'm actually a great gift wrapper, and the customers were so nice to me. I was only 16, and eventually Sears put me in customer service because I was so friendly.
Sherri Shepherd
#8. When leaders reframe customers into guests, and results into experiences, profits escalate.
Eric Schiffer
#9. Whether you're an opera singer, a legislator or customer service operator, there is a way that we can find common ground with our audience - be they young or old, Democrats or Republicans, rich or poor, religious or secular.
Charity Sunshine Tillemann-Dick
#10. Next time, can you ask him to bring cookies? I don't like to put up with that level of insane unless there's some kind of high-calorie compensation.
Lauren Beukes
#11. The most important thing you can do is make the distinction between customer service and guest hospitality. You need both things to thrive, but they are completely different.
Danny Meyer
#12. If people could handle their self-loathing, customer service would be smoother.
Caroline Kepnes
#13. My father was and is a great father. My father always wanted to do stand-up. He wanted to be an actor. But instead he did two jobs. He did customer service at a hospital and he worked as a waiter at night. He pretty much sacrificed everything for his daughters.
Sherri Shepherd
#14. I have always believed that the way you treat your employees is the way they will treat your customers, and that people flourish when they are praised. Sir
Richard Branson
#15. In our experience, brands are aware of at least 90% of issues that the company could face. These issues could come from operational challenges, customer service complaints, product disputes, and so on.
Chuck Hemann
#16. His face held a certain impassivity; you see it in all waiters and valets. They might want to jam a knife through your left eye socket, but you'd never know it from their expression. Working retail, I've acquired a similar look myself.
Ann Aguirre
#17. Every employee can affect your company's brand, not just the front-line employees that are paid to talk to your customers.
Tony Hsieh
#18. Service heroes strive to exceed the customer's expectations.
Marilyn Suttle
#19. After each customer interaction, notice if you gave them a "happy to see you" kind of experience.
Marilyn Suttle
#20. In the old world, you devoted 30% of your time to building a great service and 70% of your time to shouting about it. In the new world, that inverts.
Jeff Bezos
#21. When a customer is upset, remember that you're dealing with a person, not a problem.
Marilyn Suttle
#22. Does the customer invent new product or service? The customer generates nothing. No customer asked for electric lights. There was gas and gas mantles, which gave good light.
W. Edwards Deming
#23. Connectivity doesn't just mean you get a lot more chances to deliver messages about customer service and pricing plans. This isn't one-sided. It enables people to talk back.
James Murdoch
#24. A complaint is a unique opportunity to strengthen the relationship with the client.
Kevin Kelly
#25. Our customers are not our competitors. We compete for them, not with them.
T Jay Taylor
#26. A lot of people have fancy things to say about customer service, but it's just a day-in, day-out, ongoing, never-ending, persevering, compassionate kind of activity.
Christopher McCormick
#27. That customer service representative is crazy, if he think I am going to pay that bill.
Jon Jones
#28. The customer is the final inspector.
Steve Jobs
#29. It's ironic that retailers and restaurants live or die on customer service, yet their employees have some of the lowest pay and worst benefits of any industry. That's one reason so many retail experiences are mediocre for the public.
Howard Schultz
#30. Customer service teams at many companies have already embraced social media, often out of necessity.
Ryan Holmes
#31. Customer service is not a department, it's everyone's job.
Ken Blanchard
#32. The fate of your company is in the hands of your people. Train them well.
Roy H. Williams
#33. Having to call your customer service department is like falling off a six story building.
Jon Jones
#34. My father taught us that to thrive, excellence in technology, quality, and customer service along with cost competitiveness is a prerequisite. His contribution to business, the economy, and society at large can never be underscored enough.
Kumar Mangalam Birla
#35. By providing memorable social media customer service, companies not only create deeper connections with consumers, but they glean valuable insights on how to improve their products or services.
Amy Jo Martin
#36. Most customer service people are great. It's that one customer service person from hell that drives me crazy!
Jon Jones
#37. The irony of good customer service is that over time it will bring in more new customers than promotions and price slashing ever did!
Susan Ward
#38. Memorable customer service can only take place in a human-to-human situation.
Jeffrey Gitomer
#39. Firms need to ensure that their ability to provide effective customer service keeps pace with their growth. If you're marketing your firm to new customers, you better be able to provide them service when they do business with you.
Arthur Levitt
#41. Research on the Internet, research what people say about the vintage stores, look online to see if customer service is good because that's really important. Also to see online what other customers say.
Karen Elson
#42. This customer service person doesn't understand that this bill was paid and I am not going to pay it again.
Jon Jones
#43. As a customer service representative; it is hard to deal with people who has an attitude when I pick up the phone.
Jon Jones
#44. She was the kind of shopkeeper who finishes the paragraph she is reading before waiting on the customer.
Cornell Woolrich
#45. Who made the 999 call?"
"Dunno," said Purdy. "Mobile, probably."
It's officers like Purdy that give the Metropolitan Police its sterling reputation for customer service that makes us the envy of the civilised world.
Ben Aaronovitch
#46. Friendly makes sales - and friendly generates repeat business.
Jeffrey Gitomer
#47. Companies are starting to measure how effective their customer service is and trying to understand what they can do to improve the customer service process.
Sanjay Kumar
#48. So, always start with a product, always start with a customer, always start with a service and how this product or service will dramatically improve the quality of the life or the work of the customer.
Brian Tracy
#49. Formative commendation to the author as an altar boy: "You're the only one we've got to anticipates what's coming.
John Kasich
#50. I need to find Meg." I wiped my mouth with a shaky hand. "What would the myrmekes do with her?"
"I don't know!"
"Tell me or I will not complete your customer service survey.
Rick Riordan
#51. Are we going to say sorry for our lack of customer service? Absolutely not.
Michael O'Leary
#52. Make your customers comfortable and they will give you their lives.
Paul Orfalea
#53. A natural adversary is a customer service representative.
Jon Jones
#54. Getting service right is more than just a nice to do; it's a must do. American consumers are willing to spend more with companies that provide outstanding service - ultimately, great service can drive sales and customer loyalty.
Jim Bush
#55. Quality and service are important, if you want to make a sale. If you want to keep a customer for life, keep your promises.
Heidi
#56. The best time to do great customer service is when a customer is upset.
Seth
#57. The way you react to challenging situations will say a lot about you. Actually, it will make or break your business.
Cendrine Marrouat
#58. Better service for the customer is for the good of the public, and this is the true purpose of enterprise.
Konosuke Matsushita
#59. Unlike Etsy, which is all handmade, we print and ship the products, not the designers. We relieve the designer from having to make and ship everything, package it, and provide customer service. All the designer has to do is submit art and keep doing what they love doing.
Mariam Naficy
#60. Make it easy for your customers to do talk to you.
Kevin Stirtz
#62. Zappos is a customer service company that just happens to sell shoes.
Tony Hsieh
#63. Providing great customer service is the most natural activity in the world. It's fun to help others because it feels good.
Kevin Stirtz
#64. In the early 1990s, Target adopted some of Walt Disney's staff training and customer service initiatives. It has since developed a variety of methods - from hiring to coaching to grading performance - to ensure "team members" embody the motto "fast, fun and friendly." (See Chapter 5.)
Laura Rowley
#65. My parents were immigrants who started a nursery as a way to get us kids through school. I learned around the dinner table about customer service and cash flow and paying bills.
Jack Dangermond
#66. They were presently on hold with Comcast customer service and might not emerge for hours, if indeed they survived the ordeal at all.
Rick Riordan
#67. In the world of Internet Customer Service, it's important to remember your competitor is only one mouse click away.
Douglas A. Warner III
#68. I was working in customer service and had a verbally abusive boss. One day, I decided to quit and pursue my acting passion with everything I had. One week after quitting, I booked 'One Life to Live.'
Tika Sumpter
#69. It's okay, Mara," said Dr. Cross, leaning in close. "Corporations want a society where people have access to the best services. That's how we provide customer service and remain profitable so we can continue to expand and develop. You won't need your braces anymore.
Nick Cole
#70. If you make a sale, you can make a living. If you make an investment of time and good service in a customer, you can make a fortune.
Jim Rohn
#71. Anything a customer can do for themselves is where service stops and relevance begins.
Jim Blasingame
#72. I worked at Ikea as a customer service rep for two years and loved it.
Amber Riley
#73. Delta Airlines recently proposed giving frequent flyers a controversial perk: the option of paying $5 extra to speak to a customer service agent in the United States, rather than be routed to a call center in India. Public disapproval led Delta to abandon the idea.
Michael J. Sandel
#74. Customer service will become the primary value added function of every business.
Bill Gates
#75. Customer service, they say, is dead. Actually, it isn't. It's just hiding behind a call center in Manila.
Timothy Noah
#76. Customer service shouldn't just be A department, it should be the entire company.
Tony Hsieh
#77. Capitalize on charm by continually captivating your customer.
Ryan Lilly
#78. News of bad customer service reaches more than twice as many ears as praise for a good service experience.
Timi Nadela
#79. Customers, like spouses, can be at your beck and call if you give them what they need, when they need it and how they need it. Massage their ego and you have them by the heart.
J. N. HALM
#80. When you're busy, avoid taking the quickest action. Instead make the extra effort to truly serve the customer.
Marilyn Suttle
#81. If you're a company, my advice is to remember that you can't have it both ways. You can't treat your customers like family one moment and then treat them impersonally - or, even worse, as a nuisance or a competitor - a moment later when this becomes more convenient or profitable.
Dan Ariely
#82. Thank you for calling customer service. If you're calm and rational, press 1. If you're a whiner, press 2. If you're a hot head, press 3
Randy Glasbergen
#84. It was easy for me in my bathrobe to provide really great customer service. As an introvert, it's really much easier to do than when standing in a retail store.
Sophia Amoruso
#85. If you take the approach of "earning" your customers' business every day and treating them well, they're less likely to try someone else.
Marilyn Suttle
#86. How you think about your customers influences how you respond to them.
Marilyn Suttle
#87. Help! The customer service representative doesn't understand my problem.
Jon Jones
#88. Southwest Airlines is successful because the company understands it's a customer service company. It also happens to be an airline.
Harvey MacKay
#89. Every business is a service business. Does your service put a smile on the customer's face?
Philip Kotler
#91. When you depersonalize abrasive behavior and see it as a call for help you become a catalyst for the best kind of change.
Marilyn Suttle
#93. What the customer buys and considers value is never a product. It is always utility, that is, what a product or a service does for the customer.
Peter Drucker
#94. Whoever said running in the morning gives you energy never had a day job that involves customer service.
Caroline Kepnes
#95. But the American customer service can be so annoying. Someone hovering around you and bothering you all the time. 'Are you still working on your food?' Since when did eating become work?", Yagazie said.
Chimamanda Ngozi Adichie
#96. If we don't take care of our customers, someone else will.
Edgar Mitchell
#97. No one ever delighted a customer by being 'good enough'.
Ron Kaufman
#98. With businesses, you go to the same places because you like the service, you like the people and they take care of you. They greet you with a smile. That's how people want to be treated, with respect. That's what I tell my employees.. customer service is very important.
Magic Johnson
#99. We have a constantly-changing portfolio of social media experiments. The first time we tried applying social technologies in a customer service department it became the most productive department in the company.
Sandy Carter
#100. CEOs hate variance. It's the enemy. Variance in customer service is bad. Variance in quality is bad. CEOs love processes that are standardized, routinized, predictable. Stamping out variance makes a complex job a bit less complex.
Marcus Buckingham
