Quotes About Customer Experience

#1. I think if companies start reinventing themselves and focus on the customer experience more, they will win out in the end.

Alfred Lin

#2. I'd rather spend money on things that improve the customer experience than on marketing.

Tony Hsieh

#3. But there's still so much you can do with technology to improve the customer experience. And that's the sense in which I believe it's still Day One, and that it's early in the day. If anything, the rate of change is accelerating.

Jeff Bezos

#4. As a brand marketer, I'm a big believer in 'branding the customer experience,' not just selling the service.

John Sculley

#5. [Y]ou've got to start with the customer experience and work backwards to the technology.

Bernadette Jiwa

#6. I believe that all brands will become storytellers, editors and publishers, all stores will become magazines, and all media companies will become stores. There will be too many of all of them. The strongest ones, the ones who offer the best customer experience, will survive.

Natalie Massenet

#7. When it comes to lead referral generation,
the customer experience is it.

John Jantsch

#8. At SAP, we see a dream for a simpler world, for a simpler SAP, and for a simpler customer experience.

Bill McDermott

#9. Starbucks is committed to evolving and enhancing our customer experience with innovative and wholesome food offerings.

Howard Schultz

#10. All the data in the world won't gloss over bad customer experience or poor campaign execution.

Dave Walters

#11. Highly engaged employees make the customer experience. Disengaged employees break it.

Timothy R. Clark

#12. We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.

Jeff Bezos

#13. In the innovation age customer experience is key. Your impression defines their expression

Fela Durotoye

#14. Bezos dismissed those objections and insisted that to succeed in books as Apple had in music, Amazon needed to control the entire customer experience,

Brad Stone

#15. The key was the customer experience,

Brent Schlender

#16. Digital Masters spend time understanding customer behavior and designing the customer experience from the outside in. A Digital Master figures out what customers do and why, where, and how they do it. The company then works out where and how the experience can be digitally enhanced across channels.

George Westerman

#17. If there's one reason we have done better than of our peers in the Internet space over the last six years, it is because we have focused like a laser on customer experience.

Jeff Bezos

#18. After all, your company doesn't define customer experience. Customers do. Customer experience is based on how your customers perceive your organization and how well you meet their needs when they interact with, hear about, and do business with your company.

Michael Hinshaw

#19. A brand is essentially a container for a customer's complete experience with the product or company.

Sergio Zyman

#20. It's easier to love a brand when the brand loves you back.

Seth

#21. Our DNA is as a consumer company - for that individual customer who's voting thumbs up or thumbs down. That's who we think about. And we think that our job is to take responsibility for the complete user experience. And if it's not up to par, it's our fault, plain and simply.

Steve Jobs

#22. The objective.. is to achieve a comfort level between the cook/artist/performer and the customer/viewer/diner. And if we can achieve that, and the customers are happy and the cooks are happy, then we have a great experience.

Mario Batali

#23. The entire customer or user experience-from raising awareness, to buying a product / taking action, to getting customer support-is going digital.

Colleen Jones

#24. Everything starts with the customer.

Lou Gerstner

#25. I am concerned about any attrition in customer traffic at Starbucks, but I don't want to use the economy, commodity prices or consumer confidence as an excuse. We must maintain a value proposition to our customers as well as differentiate the Starbucks Experience. That is the key.

Howard Schultz

#26. We will hire someone with less experience, less education, and less expertise, than someone who has more of those things and has a rotten attitude. Because we can train people. We can teach people how to lead. We can teach people how to provide customer service. But we can't change their DNA.

Herb Kelleher

#27. Providing more desirable products, services, and customer experiences is vital to the continued existence of any business. And that is INNOVATION.

Peter Drucker

#28. My experience of coming out was very much centered around the bar scene. And what happened for me is that when I turned 18 and was old enough to get into certain gay bars in the French Quarter, I became a regular customer.

Christopher Rice

#29. A true Net Performance Score will take into account many aspects of a typical customer engagement.

Pearl Zhu

#30. Apple Stores Offer the Best Buying Experience and Customer Service On The Planet

Tim Cook

#31. If you want to experience dramatic growth within your organization, you must truly understand the relationship between profit, growth, longevity, customer relationships, employee empowerment, and customer service.

Anonymous

#32. How much do you as a consumer value a positive experience with a brand or its customer service department? How willing are you to share that with your friends? How inclined are you to let that person know that you're interaction with them was positive?

Simon Mainwaring

#33. A brand not responding on Twitter is like hanging up the phone on customers. With millions watching.

Dave Kerpen

#34. Immerse yourself in the customer's world and get to know their struggles and triumphs inside out.

Dane Brookes

#35. When I'm in New York I love to stay at the Mercer Hotel, and the C. Wonder store was so part of my New York experience from staying downtown. What I love the most about the brand is the enthusiasm that the customer has for it.

Brad Goreski

#36. Auctomatic was a compressed start-up experience, going from start to launch to acquisition in under a year. We spent a long time building the product before getting our first customer, whereas with Stripe we made sure we had paying customers from the very start.

John Collison

#37. A customer talking about their experience with you is worth ten times that which you write or say about yourself.

David J. Greer

#38. The question is not how to get managers' emotional commitment but why manager's don't give it even if they like their company.

Stan Slap

#39. News of bad customer service reaches more than twice as many ears as praise for a good service experience.

Timi Nadela

#40. The simple act of saying 'thank you' is a demonstration of gratitude in response to an experience that was meaningful to a customer or citizen.

Simon Mainwaring

#41. The personal values managers reported being the most under pressure to compromise to do their jobs successfully: 1. Family 2. Integrity.

Stan Slap

#42. I invite you all to visit our new Harold Square or Space 98 stores in New York. I think you'll agree with me that these stores have a distinct Urban Outfitters personality, with fresh, exciting product and an experience that resonates with the 18 to 28 year old urban-dwelling customer.

Richard Hayne

#43. Our customers are not our competitors. We compete for them, not with them.

T Jay Taylor

#44. The experience would be that a customer would have total access to Burberry across any device, anywhere, and they would get exactly the same feeling of the brand, feeling of the culture, regardless of where, when, how they were accessing the brand.

Angela Ahrendts

#45. In writing advertising it must always be kept in mind that the customer often knows more about the goods than the advertising writers because they have had experience in buying them ...

John Wanamaker

#46. After each customer interaction, notice if you gave them a "happy to see you" kind of experience.

Marilyn Suttle

#47. In our experience, brands are aware of at least 90% of issues that the company could face. These issues could come from operational challenges, customer service complaints, product disputes, and so on.

Chuck Hemann

#48. Bury My Heart is a life-altering approach to turning managers into unconditionally committed leaders.

Stan Slap

#49. Man is born to dream, to be enlightened, to connect and to be fulfilled. Managers are too.

Stan Slap