Top 100 Business Customer Quotes
#1. Those who deal with customers on a regular basis should be circumspect whenever they open their "traps." It is better not to say anything at all than to say, and later, pay!
J. N. HALM
#2. We're in the Customer Service business - we just happen to provide airline transportation.
Colleen Barrett
#3. The game of business used to be like football: size mattered. Then it changed to basketball: speed and agility. Today, business is more like chess. Customer priorities change continually, and the signals given by these changes are vital clues to the next cycle of growth ...
Adrian Slywotzky
#4. Business is war and your past clients and customer's great online reviews are your elite soldiers in battle.
Tom Kenemore
#5. Marketing is not a function, it is the whole business seen from the customer's point of view.
Peter Drucker
#6. First and foremost, there is a difference between being perceived as an expert and being one. In the context of business, the former is what sells product and the latter, relative to your "minimal customer base," is what creates good products and prevents returns.
Timothy Ferriss
#7. Too many people think only of their own profit. But business opportunity seldom knocks on the door of self-centered people. No customer ever goes to a store merely to please the storekeeper.
Kazuo Inamori
#8. If the employees come first, then they're happy. A motivated employee treats the customer well. The customer is happy so they keep coming back, which pleases the shareholders. It's not one of the enduring green mysteries of all time, it is just the way it works.
Herb Kelleher
#9. I never trust an executive who tends to pass the buck. Nor would I want to deal with him as a customer or a supplier.
James Cash Penney
#10. I have a three-legged milk stool in my office perched on top of a cabinet. It is a great symbol for how to succeed in business. There are three legs: Take care of the customer, have a little fun, make a little money. If you don't do that, it doesn't work, but if you do, it comes together easily.
Larry H. Miller
#11. When you can show concern about what matters to your customer, that's Business to Customer Loyalty, and you can bet on it, you've just acquired a customer for life.
Albert Houtum-Schindler
#12. After all, your company doesn't define customer experience. Customers do. Customer experience is based on how your customers perceive your organization and how well you meet their needs when they interact with, hear about, and do business with your company.
Michael Hinshaw
#13. Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.
Zig Ziglar
#14. It's very logical: There is proven ROI in doing whatever you can to turn your customers into advocates for your brand or business. The way to create advocates is to offer superior customer service.
Gary Vaynerchuk
#15. If the store were your own business, you'd escort the customer to a product's location in the store and refer to the customer by name.
Steven Burd
#16. 67% of all shoppers intend to return home with the item they are shopping for, but that only 24% actually do so.
Roy H. Williams
#17. Any investment in sales training is an investment in your own gross profits.
Roy H. Williams
#18. For every dilemma, find at least three or four possible solutions. The creative process leads to better results.
Marilyn Suttle
#19. Determining who the members of your audience are is the most important piece in the business puzzle.
Cendrine Marrouat
#21. Clear content, simple navigation and answers to customer questions have the biggest impact on business value. Advanced technology matters much less.
Jakob Nielsen
#22. While paying attention to positive and negative feedback is very important, it is not enough. What also matters is acknowledging and responding to this feedback. This is how you nurture your relationship with your audience.
Cendrine Marrouat
#23. One customer well taken care of could be more valuable than $10,000 worth of advertising.
Jim Rohn
#24. I started the business with a simple question: How can we make the process of buying a computer better? The answer was: Sell computers directly to the end customer. Eliminate the reseller's markup and pass those savings on to the customer.
Michael Dell
#25. Immerse yourself in the customer's world and get to know their struggles and triumphs inside out.
Dane Brookes
#26. a great publicity is a high way to remote customers and a universal key to the gate of ignorance
Ernest Agyemang Yeboah
#28. The longer you wait, the harder it is to provide outstanding customer service.
Bill Davidow
#29. Great customer service is not just one part of your business, it should be in every part of your business!
Tom Kenemore
#30. When you create a business, you create something that improves the life of your customer, of another person, maybe of ten people, of a thousand people, of a million people. There's no higher calling.
Paul Zane Pilzer
#31. When you build a product, you make a lot of assumptions about the state of the art of technology, the best business practices, and potential customer usage/behavior.
Steven Sinofsky
#32. There is only one valid definition of business purpose: to create a customer.
Peter F. Drucker
#33. Your customers are responsible for your company's reason for existing.
Marilyn Suttle
#34. People will never respond to you more positively than when you seek to make your impact felt at the human level.
Cendrine Marrouat
#35. Money, while clearly helpful in solving myriad problems, can often conceal a business's real flaws. It can also risk rigidifying a company's business model at the very moment it should be in 'customer discovery' mode or iterating around market opportunities.
Maelle Gavet
#36. Service is not something you do. It is something you are.
Stella Payton
#37. A business that is not in love with its customers, but only the money they bring, should not expect love back.
J. N. HALM
#38. Whether you sell hamburgers or computers, we're all in the customer service business. Our goal must be to exceed our customers' expectations every day.
Dave Thomas
#39. We should never be allowed to forget that it is the customer who, in the end, determines how many people are employed and what sort of wages companies can afford.
Alfred Robens
#40. The true purpose of a business is to create and keep a customer, not to make you money.
Theodore Levitt
#41. Whereas once it was the customer who favored the merchant by dealing with him, conditions changed until it was the merchant who favored the customer by selling to him. That is bad for business. Monopoly is bad for business. Profiteering
Henry Ford
#43. A friend who used to be my customer told me one day: "I promise I am going to help you to be relocated." He's a realtor and after he bought two buildings in the business district in Boston, he said: "Are you ready for your next place?" I could not believe it.
Julie King
#44. Trying to move the volume of products we're talking about from place to place to get it ultimately into the customer's hands, to price these items, to market these items, I think the retail business is incredibly complex. But if you get it right, it's a beautiful thing.
Edward Lampert
#45. Customer is a very important key factor that every establishment big or small MUST recognize in other to succeed.
Abdulazeez Henry Musa
#46. The most successful businesses have leaders that see the correlation between customer service and sales ... not as separate departments, but as complimentary components for growth.
Steve Maraboli
#47. The goal as a company is to have customer service that is not just the best, but legendary.
Sam Walton
#48. When a Japanese manufacturer was asked by his North American counterpart, What is the best language in which to do business?" the man responded: "My customer's language
Leonard Sweet
#49. In a very real sense, there are only two roles in organisations: customers and suppliers. Everybody functions simultaneously in both roles, whether inside or outside the organisation the essence of good business, therefore, is the quality of the relationship between customer and supplier.
Stephen Covey
#50. A business strategy roadmap is also composed of three elements: insights on technological possibilities, customer needs, and competitive intent. In other words, what could we build, how would people react to it, and does it give us an edge over the competition?
Michael Mace
#51. We're all somebody's prospect; we're all somebody's customer.
Chris Murray
#52. In hypercompetitive world, the only way to make an impression on your customer is to break through the noise.
Timi Nadela
#53. The way you react to challenging situations will say a lot about you. Actually, it will make or break your business.
Cendrine Marrouat
#54. Make your customers comfortable and they will give you their lives.
Paul Orfalea
#55. Cryptography [without system integrity] is like investing in an armored car to carry money between a customer living in a cardboard box and a person doing business on a park bench.
Gene Spafford
#56. Friendly makes sales - and friendly generates repeat business.
Jeffrey Gitomer
#57. Proper business planning demands that you focus on the self-interest of the customer at all times.
Brian Tracy
#58. Your brand is a combination of a customer's experiences with your business at every touchpoint. Each memory, thought, impression, website visit, story, sales letter, social media post, event, phone call, and transaction contribute to
your company's brand reputation.
Elaine Fogel
#60. All business success rests on something labeled a sale, which at least momentarily weds company and customer.
Tom Peters
#61. Your dreams can earn you money and provision when you don't only have fans, but customers.
Israelmore Ayivor
#62. My father taught us that to thrive, excellence in technology, quality, and customer service along with cost competitiveness is a prerequisite. His contribution to business, the economy, and society at large can never be underscored enough.
Kumar Mangalam Birla
#63. There is only one boss. The customer ...
Sam Walton
#64. Successful entrepreneurship begins and ends with customer wants and needs, not what you want and need.
Joseph C. Kunz Jr.
#65. There is one other business where the customer is always wrong and that's the media.
Rush Limbaugh
#66. After each customer interaction, notice if you gave them a "happy to see you" kind of experience.
Marilyn Suttle
#67. Like Hansel and Gretel whose trail of breadcrumbs got eaten~ your customer may lose their way once they have left your website and they may never come back.
An email marketing list helps you remind your customers of who you and your business are.
Nina Montgomery
#69. The purpose of a business is to get and keep a customer. Without customers, no amount of engineering wizardry, clever financing, or operations expertise can keep a company going.
Theodore Levitt
#70. Before you can pick a social-media strategy, you have to think of your customer and what the value proposition is for them. Social media is a way to engage customers, not to give your business a 'shout out.'
Carol Roth
#71. Thank your customer for complaining and mean it. Most will never bother to complain. They'll just walk away.
Marilyn Suttle
#72. Earning the Right is a commitment to be the sales professional that your customer really needs
Chris Murray
#73. Really good customer service will deliver sales. You are training salesmen to give the best possible advice and then to achieve the sale. People actually like you to ask for a sale because it shows you value their business.
John Caudwell
#74. Think of every contact a customer has with your brand as the most important encounter of your life.
Dane Brookes
#75. Because its purpose is to create a customer, the business has two and only two functions: Marketing and Innovation. Marketing and Innovation produce results. All the rest are costs.
Peter Drucker
#76. When you depersonalize abrasive behavior and see it as a call for help you become a catalyst for the best kind of change.
Marilyn Suttle
#77. Customer conversion is dependent on the right customer conversation
Rasheed Ogunlaru
#78. It is only by walking in the digital footsteps of your customer that you can uncover a new landscape of opportunities for engagement as well as a new reality for your business.
Brian Solis
#79. To succeed in business, put the interest of the customer ahead of your own.
James Cook
#80. The solution is to develop a tracking system that captures each customer's likes and dislikes, as well as what each customer personally values and is hoping for when doing business with you.
Leonardo Inghilleri
#81. Business should never be merely transactional -it should be transformational
Rasheed Ogunlaru
#82. The business of selling is not just about matching viable solutions to the customers that require them. It's equally about managing the change process the customer will need to go through to implement the solution and achieve the value promised by the solution
Jeff Thull
#83. hated the British business culture which I saw as slow, bureaucratic, cumbersome, lacking customer service, lacking initiatives.
Elisabeth Marx
#84. To satisfy the customer is the mission and purpose of every business.
Peter Drucker
#85. I genuinely believe that any business can create a competitive advantage through giving outstanding customer care.
Gary Vaynerchuk
#86. A stock certificate is not a tool, like a shovel, or a commodity, like a pound of cheese. What we sell a customer is not a share in a business, but a view of the Elysian Fields. A financier is a creative artist. Our function is to stimulate the imagination. We are poets!
Jean Giraudoux
#87. Tomorrow when you come to work, if it doesn't make the customer happy, move the business forward, and save us money - don't do it.
Reed Hastings
#88. The most important adage and the only adage is, the customer comes first, whatever the business, the customer comes first.
Kerry Stokes
#89. In the marketplace, small businesses are the face and voice of humanity, which provides them with a great advantage in the Age of the Customer.
Jim Blasingame
#90. Every business is a service business. Does your service put a smile on the customer's face?
Philip Kotler
#91. How you think about your customers influences how you respond to them.
Marilyn Suttle
#92. Executing the solution means gaining customer commitment and delivering on your promises
Chris Murray
#93. IT is the business's competitive differentiator to customer acquisition and retention.
Pearl Zhu
#94. When you're busy, avoid taking the quickest action. Instead make the extra effort to truly serve the customer.
Marilyn Suttle
#95. The closer you get to your ultimate customer, the more you learn about your business.
Victor Kiam
#96. Customer service shouldn't just be A department, it should be the entire company.
Tony Hsieh
#97. If you make a sale, you can make a living. If you make an investment of time and good service in a customer, you can make a fortune.
Jim Rohn
#98. Treat the customer as an appreciating asset.
Tom Peters
#99. The overall organizational health needs to be measured via employee engagement, culture readiness, business agility, and customer-centricity, etc.
Pearl Zhu
#100. Our business is about technology, yes. But it's also about operations and customer relationships.
Michael Dell
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