Quotes About Customer Satisfaction

#1. We're improving and taking our levels of customer satisfaction higher and higher ... Our customers are happier than they were before.

Ralph De La Vega

#2. The Malcolm Baldrige National Quality Award, which highlights customer satisfaction, workforce empowerment, and increased productivity, has come to symbolize America's commitment to excellence.

William J. Clinton

#3. Don't go into business with the sole objective of making lot of money. If you put service, quality, and customer satisfaction first-the money will follow.

Paul Clitheroe

#4. Everyone is in the business of customer satisfaction.Wh o are your customers and how are they doing?

Brian Tracy

#5. If we have 99% [market] share of Ford Company, the question to us is 'How do we improve the customer satisfaction in order to get that additional 1% share?

Michael Dell

#6. All of management's efforts for Kaizen boil down to two words: customer satisfaction.

Masaaki Imai

#7. Well, strategy. The competitive landscape. Morale. The dynamics of the executive team. Top performers. Bottom performers. Customer satisfaction. Pretty much everything that has a long-term impact on the success of the company. Stuff you just can't cover in weekly or monthly meetings.

Patrick Lencioni

#8. By late-2000 Wal-Mart's losses were running in excess of £150 million a year in Germany from its 95 stores, and the company was ranked bottom of all retailers in Germany in an annual customer satisfaction survey.

Nigel F. Piercy

#9. Unless you have 100% customer satisfaction, you must improve.

Horst Schulze

#10. We have the best customer satisfaction record, based on Transportation Dept. statistics, of any airline in America, the fewest complaints filed per 100,000 passengers carried. So you're not just getting low fares, you're also getting wonderful customer service.

Herb Kelleher

#11. IF YOUR JOB IS CUSTOMER SATISFACTION, YOUR REAL JOB TITLE IS PROBLEM SOLVER.

Brian Tracy

#12. In business, the idea of measuring what you are doing, picking the measurements that count like customer satisfaction and performance ... you thrive on that.

Bill Gates

#13. There's only one thing that matters, CUSTOMER SATISFACTION

Raphael

#14. What's Your Purple Goldfish? busts a myth and reveals a simple truth about customer service. Stan uncovers the recipe for creating signature added value that increases customer satisfaction and drives positive word of mouth.

Barry Moltz

#15. Without doubt, there are lots of ways to measure the pulse of a business. But if you have employee engagement, customer satisfaction, and cash flow right, you can be sure your company is healthy and on the way to winning.

Jack Welch

#16. Employees are given the chance to help shape their company by participating in a company-wide communications program making suggestions on waste reduction, environmental improvement, customer satisfaction, quality improvement, and safety issues.

Stephen Covey

#17. One, we committed to put about 650 people in the field to focus totally on customer satisfaction.

Sanjay Kumar

#18. If I had to run a company on three measures, those measures would be customer satisfaction, employee satisfaction and cash flow. Jack Welch, former CEO of GE

Anonymous

#19. many companies rank low on the customer satisfaction index because their employees are discouraged, disillusioned, and uninspired.

Carmine Gallo

#20. The by-product of fewer technical support issues is also an increase in customer satisfaction, which can be reflected in reduced subscriber churn.

Patrick Fitzgerald

#21. I think I've done a good job in the industry from the standpoint of employee morale and customer satisfaction, and as an innovative thinker in tech.

David Duffield

#22. Debts are nowadays like children begot with pleasure, but brought forth in pain.

Moliere

#23. Everyone is capable of hate, of wanting to hurt, even kill another person. But when those hatreds manifest themselves out of the mind and into real life, a line is crossed. The line between human and animal.

Kate Kerrigan

#24. You can experience ecstasy in any dimension and at any time. Enlightenment is not related to where your physical or astral body may be, or to any experiences that you may be having with them. Enlightenment is beyond dimensionality

Frederick Lenz

#25. Authentic marketing is not the art of selling what you make but knowing what to make. It is the art of identifying and understanding customer needs and creating solutions that deliver satisfaction to the customers, profits to the producers and benefits for the stakeholders.

Philip Kotler

#26. There is often not so much perfection in works composed of many pieces and made by the hands of various master craftsmen as there is in those works on which but a single individual has worked.

Rene Descartes

#27. A customer talking about their experience with you is worth ten times that which you write or say about yourself.

David J. Greer

#28. As a customer's man, his best brokerage work was securing the old age of his clients: time for them to do what they wished.

Edward Hoagland

#29. Everything changed. The world. The seasons. Time. People. Nothing and no one ever stayed the same.

Gena Showalter

#30. Capitalize on charm by continually captivating your customer.

Ryan Lilly

#31. Customer service shouldn't just be A department, it should be the entire company.

Tony Hsieh

#32. We needed no Shakespeare to feel
though, perhaps, like the rest of the world, we needed him to express it.

Inazo Nitobe

#33. A lot of [people] have regular hours they're at work, and they sell their time for the money that lets them make the most of the time they have left over.

Dexter Palmer

#34. Our customers are not our competitors. We compete for them, not with them.

T Jay Taylor