Quotes About Customer Value

#1. Innovation is the creation and delivery of new customer value in the marketplace.

Michael J. Gelb

#2. There are three particularly important issues involved in delivering customer value: focusing on innovation rather than efficiency and optimization, concentrating on execution, and lean thinking.

Jim Highsmith

#3. Marketing is not the art of finding clever ways to dispose of what you make. It is the art of creating genuine customer value.

Philip Kotler

#4. Design thinking can be described as a discipline that uses the designer's sensibility and methods to match people's needs with what is technologically feasible and what a viable business strategy can convert into customer value and market opportunity.

Thomas Lockwood

#5. It doesn't matter much where your company sits in its industry ecosystem, nor how vertically or horizontally integrated it is - what matters is its relative 'share of customer value' in the final product or solution, and its cost of producing that value.

Gary Hamel

#6. In fact, in an agile project, technical excellence is measured by both capacity to deliver customer value today and create an adaptable product for tomorrow.

Jim Highsmith

#7. What is our mission? Who is our customer? What does the customer value? What are our results? and What is our plan?

Peter F. Drucker

#8. 1. What is our mission? 2. Who is our customer? 3. What does the customer value? 4. What are our results? 5. What is our plan?2

Peter F. Drucker

#9. Consistent alignment of capabilities and internal processes with the customer value proposition is the core of any strategy execution.

Robert S. Kaplan

#10. What the customer buys and considers value is never a product. It is always utility, that is, what a product or a service does for the customer.

Peter Drucker

#11. How much do you as a consumer value a positive experience with a brand or its customer service department? How willing are you to share that with your friends? How inclined are you to let that person know that you're interaction with them was positive?

Simon Mainwaring

#12. Each customer has unique deployment needs, and as a result, CIOs value the flexibility that our hybrid cloud offerings provide.

Amy Hood

#13. Many consumer Internet business executives are loyalists of the Lifetime Value model, often referred to as the LTV model or formula. Lifetime value is the net present value of the profit stream of a customer.

Bill Gurley

#14. Convert your fans into your customers by adding value to what you do.

Israelmore Ayivor

#15. The business of selling is not just about matching viable solutions to the customers that require them. It's equally about managing the change process the customer will need to go through to implement the solution and achieve the value promised by the solution

Jeff Thull

#16. Customer will create most value for you at point he thinks you're creating most value for him.

Don Peppers

#17. What's Your Purple Goldfish? busts a myth and reveals a simple truth about customer service. Stan uncovers the recipe for creating signature added value that increases customer satisfaction and drives positive word of mouth.

Barry Moltz

#18. You can't just tell your team, 'Think long term.' It doesn't work that way. When you are starting out, you have to always think about trying to build something of value for the customer: something they can use all the time, something of use.

Ram Shriram

#19. Clear content, simple navigation and answers to customer questions have the biggest impact on business value. Advanced technology matters much less.

Jakob Nielsen

#20. I don't think value to the customer is achieved at the expense of employees' welfare.

Brad Stone

#21. I am concerned about any attrition in customer traffic at Starbucks, but I don't want to use the economy, commodity prices or consumer confidence as an excuse. We must maintain a value proposition to our customers as well as differentiate the Starbucks Experience. That is the key.

Howard Schultz

#22. We give great value for our franchisees: They can build a store for well under $200,000. And we have extremely simple operating systems. The preparation is mostly done in front of the customer. That simplicity is really what attracts our Subway franchise. You see it, and you can do it.

Fred DeLuca

#23. Over the last 25 years, the American free enterprise system created the most diverse video programming on earth with the best value for the customer. It is disappointing that the updated report relies on assumptions that are not in line with the reality of the marketplace.

Kyle E. McSlarrow

#24. All we are doing is looking at the time line, from the moment the customer gives us an order to the point when we collect the cash. And we are reducing the time line by reducing the non-value adding wastes.

Taiichi Ohno

#25. Analytical software enables you to shift human resources from rote data collection to value-added customer service and support where the human touch makes a profound difference.

Bill Gates

#26. That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers.

Sanjay Kumar

#27. Service is not something you do. It is something you are.

Stella Payton

#28. Your dreams can earn you money and provision when you don't only have fans, but customers.

Israelmore Ayivor

#29. Most DRM solutions diminish the value of the product by either directly restricting a customer's use or by creating uncertainty.

Gabe Newell

#30. Really good customer service will deliver sales. You are training salesmen to give the best possible advice and then to achieve the sale. People actually like you to ask for a sale because it shows you value their business.

John Caudwell

#31. We have to change the culture from one in which people simply do their own job in their own function to make their own numbers look good (a vertical focus) to one in which people are focused horizontally on the customer and on improving value streams that deliver value across functions.

Jeffrey K. Liker

#32. Before you can pick a social-media strategy, you have to think of your customer and what the value proposition is for them. Social media is a way to engage customers, not to give your business a 'shout out.'

Carol Roth

#33. Learning to see waste and systematically eliminate it has allowed lean companies such as Toyota to dominate entire industries. Lean thinking defines value as 'providing benefit to the customer'; anything else is waste.

Eric Ries

#34. What you can do is ask: 'What is the value to the customer? What are they willing to pay for?' Then, deliver great products and services.

Greg Brenneman

#35. Customer-centricity should be about delivering value for customers that will eventually create value for the company.

Robert G. Thompson

#36. Value-first is a perception. If your customer does not perceive it as value, then it's not very valuable.

Jeffrey Gitomer

#37. Value is created for the customer, and that allows our suppliers, agents and staff that work with Sany to obtain success.

Liang Wengen

#38. Reengineering posits a radical new principle: that the design of work must be based not on hierarchical management and the specialization of labor but on end-to-end processes and the creation of value for the customer.

Michael Martin Hammer

#39. What you find is, you have to deliver a product that has value to the customer. When you do, and I think the wind community is getting much closer to that, customers will want it.

Mike Pompeo

#40. Targeted marketing delivers a lower customer acquisition cost and gets you to profitable growth faster. The goal is to quickly identify the costs associated with acquiring your most profitable segment of customers and the incremental value - if any - of going beyond your core.

Jay Samit

#41. Businesses are interacting with consumers to socialize rather than learn about customer expectations to in turn, deliver tangible value, improve product experiences, and invest in long-term relationships,

Brian Solis

#42. The True measure of a person's success is to be a person of value.' I knew people of value, people who kept their promises, people who were kind, people who were loyal.

Marjorie Hart

#43. My definition of 'innovative' is providing value to the customer.

Mary Barra

#44. We strive to hire and retain only those who embrace our MBM Guiding Principles, which encompass integrity, compliance, value creation, Principled Entrepreneurship, customer focus, knowledge, change, humility, respect and fulfillment.

Charles Koch

#45. Customer service will become the primary value added function of every business.

Bill Gates