New Customer Quotes

#1. Throughout our history, Microsoft has won by making big, bold bets. I believe that now is not the time to scale back the scope of our ambition or the scale of our investment. While our opportunities are greater than ever, we also face new competitors, faster-moving markets and new customer demands.

Steve Ballmer

#2. Innovation is the creation and delivery of new customer value in the marketplace.

Michael J. Gelb

#3. The customer invents nothing. New products and new services come from the producer.

W. Edwards Deming

#4. Many years ago, Bill Gates said that one day we'd be able to click on the shoes of a character in a TV show and buy them online. Whether that happens or not, are you thinking about new ways to combine your assets in programming, customer knowledge, and technology?

Brian L. Roberts

#5. Applying scientific principles and validated learning to identify and eliminate sources of waste Adapting company vision to reflect customer insight Emphasizing fast iterations to stay ahead of uncertainty Effectively evaluating progress using a new set of benchmarks designed for startups

Vocreo Publishing

#6. Companies cannot really see beyond their current customer base. They explicitly or implicitly do things to protect their current customers. And the last person to want real change is your customer. This is why most new ideas come from small companies that have nothing to lose.

Nicholas Negroponte

#7. It is only by walking in the digital footsteps of your customer that you can uncover a new landscape of opportunities for engagement as well as a new reality for your business.

Brian Solis

#8. When I'm in New York I love to stay at the Mercer Hotel, and the C. Wonder store was so part of my New York experience from staying downtown. What I love the most about the brand is the enthusiasm that the customer has for it.

Brad Goreski

#9. You have to realize that the customer really is king. People who go into more established businesses probably have to be careful not to be casual about that. When you have a brand-new business, and nobody knows who you are, you know you have to work really hard for your customers.

Fred DeLuca

#10. When we start a new venture, we base it on hard research and analysis. Typically, we review the industry and put ourselves in our customer's shoes to see what we could do better.

Richard Branson

#11. Demonstrating some of the proposed new techniques of encrypted uniqueness verification that can be embedded in each customer's use-copy of a given work.

David Brin

#12. Instead, a disruptive innovation typically solves a customer problem in a better, more convenient, or cheaper way than existing alternatives. A disruptive product also creates a new market by addressing nonconsumption: it attracts people who did not take advantage of similar products. But

Roman Pichler

#13. Any job that allows me to use my pure water cleaning system and water fed pole is one I love. The wow factor for the customer after we [New View Window Cleaning] are done and they can't believe what we did with "just water and a brush" is something I never tire of.

Tony Evans

#14. New Hampshire state government is a big customer for prescription drug companies. Just as businesses do, we should take advantage of the bargaining power we have as a big customer.

John Lynch

#15. New media is ... an amazing form of direct marketing in that you really get a sense of who your customer is, and you also get to know those people who may not be your customers yet but are aspirational and are hoping to be.

Ivanka Trump

#16. The other thing that I love too is the enthusiasm of the QVC customer. She loves fashion, she loves looking great, and she loves discovering something new.

Brad Goreski

#17. Each brand leader is focused on ensuring that the brand relationship with its customer is strong and differentiated. To accomplish this differentiation, we plan to offer her even more unique product and talk with her in new and exciting ways.

Richard Hayne

#18. CUSTOMER:Will you be open so I can buy the new Harry Potter book?
BOOKSELLER: Yep, we're having a midnight opening.
CUSTOMER: Great! What time?

Jen Campbell

#19. Our new attitude is how can we put you in front of our customer.

Terry Semel

#20. Any small business owner wears many hats. We [New View Window Cleaning] are the salesman, bookkeeper, scheduler, cleaner, customer complaint department, etc. If you aren't organized and willing to do all these things (at least in the beginning) you are better off working for someone.

Tony Evans

#21. In the old world, you devoted 30% of your time to building a great service and 70% of your time to shouting about it. In the new world, that inverts.

Jeff Bezos

#22. If your customer base is aging with you, then eventually you are going to become obsolete or irrelevant. You need to be constantly figuring out who are your new customers and what are you doing to stay forever young.

Jeff Bezos

#23. Does the customer invent new product or service? The customer generates nothing. No customer asked for electric lights. There was gas and gas mantles, which gave good light.

W. Edwards Deming

#24. I remember back in the early days of Microsoft that from the day that you decided that you were just going to put out an ad to a customer - and all you were usually able to tell them was that a new product was available - it was about nine months before you could actually reach the first customer.

Gabe Newell

#25. The first thing he noticed was that Las Vegas seemed to have invented a new school of functional architecture, 'The Gilded Mousetrap School' he thought it might be called, whose main purpose was to channel the customer-mouse into the central gambling trap whether he wanted the cheese or not.

Ian Fleming

#26. You can never go too far wrong by thinking like a customer who's new to the business.

Richard Branson

#27. Toyota is smarter about defining the customer and thinking like the customer. In designing new doors for a car targeted largely toward women, Toyota engineers put on long fingernails to see how this would affect opening and closing the doors.

Anonymous

#28. Customer service is the new marketing.

Derek Sivers

#29. The irony of good customer service is that over time it will bring in more new customers than promotions and price slashing ever did!

Susan Ward

#30. Firms need to ensure that their ability to provide effective customer service keeps pace with their growth. If you're marketing your firm to new customers, you better be able to provide them service when they do business with you.

Arthur Levitt

#31. I invite you all to visit our new Harold Square or Space 98 stores in New York. I think you'll agree with me that these stores have a distinct Urban Outfitters personality, with fresh, exciting product and an experience that resonates with the 18 to 28 year old urban-dwelling customer.

Richard Hayne

#32. Reengineering posits a radical new principle: that the design of work must be based not on hierarchical management and the specialization of labor but on end-to-end processes and the creation of value for the customer.

Michael Martin Hammer

#33. Bobby and I went through some old questionnaires about customer requirements for languages, then we compiled a new one and sent it out to a few dozen people we knew.

James Frank

#34. Pager companies are very much looking to provide new services to help them regain some of their customer base.

David Rose

#35. In the new workplace, with its emphasis on flexibility, teams and a strong customer orientation, this crucial set of emotional competencies is becoming increasingly essential for excellence in every job in every part of the world.

Daniel Goleman