Focus On The Customer Quotes

#1. Be dramatically willing to focus on the customer at all costs, even at the cost of obsoleting your own stuff.

Scott Cook

#2. So I think instead of focusing on the competition, focus on the customer.

Scott Cook

#3. I think if companies start reinventing themselves and focus on the customer experience more, they will win out in the end.

Alfred Lin

#4. So if you want a culture where people work hard, & pay attention to detail, focus on the customer, are frugal: you have to do it yourself.

Sam Altman

#5. You have got to have discipline and focus - on the customer and how you run the business.

Jim Cantalupo

#6. The customer reaction to Dell going private has been a lot more positive than I would have ever imagined. Customers see it as - 'You don't have to be distracted. Now you can totally focus on your business.' So they see it as a positive.

Michael Dell

#7. We need to focus not only on what we provide to the customer, but on how we provide it.

Robert Bacal

#8. Focus on something the customer wants, and then deliver it.

Sam Walton

#9. Screw the competition - focus on good customer service.

Richard Branson

#10. The TSA holds its screener work force to the highest standards of security and professionalism, .. and will continue to focus on these principles as critical elements in the ongoing effort to provide the traveling public with world-class security and world-class customer service.

Robert Johnson

#11. I talked about 12 to 18 months, and that's about reaffirming our foundation for sustained growth: getting the discipline back, getting the basics right, getting the customer focus back ... so by the end of next year, I hope most of that's in place.

Jim Cantalupo

#12. One, we committed to put about 650 people in the field to focus totally on customer satisfaction.

Sanjay Kumar

#13. Customer service shouldn't just be A department, it should be the entire company.

Tony Hsieh

#14. We strive to hire and retain only those who embrace our MBM Guiding Principles, which encompass integrity, compliance, value creation, Principled Entrepreneurship, customer focus, knowledge, change, humility, respect and fulfillment.

Charles Koch

#15. Your marketing must focus on your customer's concerns, problems, anxieties, hopes, frustrations and how your product will bring more/less of each. Identify marketing channels (ways of reaching customers) most likely to convert strangers into customers.

Rob Burns

#16. The most important single thing is to focus obsessively on the customer. Our goal is to be earth's most customer-centric company.

Jeff Bezos

#17. Don't reinvent the wheel. Focus on winning one customer at a time. Be honest and sincere. Do what's right. There's nothing magical about this. That's been my guiding principle. To make it work, you have to live it every day. Make it your mindset.

Robert Spector

#18. What Sam Walton did was to go into one of the most mature industries of all and find a way to make it grow, grow, grow, double-digit, month after month, year after year. He did it by innovation, customer focus, and above all, speed.

Jack Welch

#19. Focus on people more than money. Without employees and customers, you're going nowhere. Make sure you never stop thinking about the customer's perspective. And make sure you have the right people at the helm of each area.

David Green

#20. Proper business planning demands that you focus on the self-interest of the customer at all times.

Brian Tracy

#21. With the emergence of the Internet, it has become possible for creative and bold people with focus and determination to establish businesses in some of our remotest communities. But these will not work if they do not have reliable transport routes responding to the impatient modern customer.

Johann Lamont

#22. Successful companies will almost always be described in terms of a clear strategy, good organization, strong corporate culture, and customer focus. But whether these things drive company performance, or whether they're mainly attributions based on performance, is a different matter.

Phil Rosenzweig

#23. We have to change the culture from one in which people simply do their own job in their own function to make their own numbers look good (a vertical focus) to one in which people are focused horizontally on the customer and on improving value streams that deliver value across functions.

Jeffrey K. Liker

#24. We need to reengineer companies to focus on figuring out who the customer is, what's the market and what kind of product you should build.

Eric Ries