Top 4 John Seddon Quotes
#1. As managers develop the systems approach, they learn to use computers for the things they are good at and to the contrary avoid using computers for things that people are good at. The consequences are fewer computer systems and more control. I
John Seddon
#2. The measures themselves are easily distorted to suit reporting purposes.
John Seddon
#3. It is an unquestioned assumption that managers should have and set targets and then create control systems - incentives, performance appraisals, budget reporting and computers to keep track of them all - to ensure the targets are met. In Toyota, these practices simply do not exist. To
John Seddon
#4. I have learned that as soon as you introduce controls on human behavior, you lose the game, particularly when those controls are at odds with the work.
John Seddon
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