Ron Kaufman Quotes

#1. Plans turn promises into results and dreams into realities.

Ron Kaufman

#2. To see like a customer, be like a customer.

Ron Kaufman

#3. Selfless acts are a source of profound meaning for your self and your life.

Ron Kaufman

#4. Quality is more than a promise, it's genuine performance.

Ron Kaufman

#5. What's possible today isn't bound by what was possible yesterday, and is never a measure of what's possible tomorrow.

Ron Kaufman

#6. The shelter of excuses has a leaky roof.

Ron Kaufman

#7. If you were a customer, would you come back to buy your products or services?

Ron Kaufman

#8. Always do what you can do instead of worrying about what you can't.

Ron Kaufman

#9. Don't let high-speed completely replace high-touch. Your customers may appreciate both.

Ron Kaufman

#10. Let today's strong performance be your starting point for tomorrow.

Ron Kaufman

#11. Giving great service requires the right people and the right service tools.

Ron Kaufman

#12. Only a well-oiled machine runs smoothly.

Ron Kaufman

#13. The true measure of what you put in, is what's received on the other end.

Ron Kaufman

#14. Be the exception to the rule. It's the surest way to become exceptional.

Ron Kaufman

#15. If they're going to remember the problem, make sure they remember it fondly.

Ron Kaufman

#16. If your customers are demanding, be thankful.

Ron Kaufman

#17. If you're always doing what you've always done, you'll never see (or become) what you could be!

Ron Kaufman

#18. If you want to stay in business, satisfy customers. If you want to excel in business, delight customers.

Ron Kaufman

#19. Give your customers what they want today, and help them see tomorrow.

Ron Kaufman

#20. When your staff are 'information-rich', their information can make you rich!

Ron Kaufman

#21. Create a compelling service vision. When people want to, they will.

Ron Kaufman

#22. No one ever delighted a customer by being 'good enough'.

Ron Kaufman

#23. When only a little can be done, doing it becomes the greatest you can do.

Ron Kaufman

#24. Enjoy your work so that others may enjoy the results.

Ron Kaufman

#25. Acting after being asked is compliance. Acting without being asked is kindness.

Ron Kaufman

#26. When something needs to be improved, take your medicine - fix it.

Ron Kaufman

#27. Never rest on past success. Create something better.

Ron Kaufman

#28. Be confident enough to encourage confidence in others.

Ron Kaufman

#29. Always aim for 100 percent and you'll always know where to improve.

Ron Kaufman

#30. Are you doing only what you must or doing all you can?

Ron Kaufman

#31. If it's not impossible, you may as well try. If it is impossible, at least you'll find out why.

Ron Kaufman

#32. If you want to interest people, make them think. If you want to inspire people, make them feel.

Ron Kaufman

#33. Challenge your own status quo - before someone else does.

Ron Kaufman

#34. You can't stop change. Don't let it stop you.

Ron Kaufman

#35. Make your service systems so strong that everyone looks like a genius.

Ron Kaufman

#36. Double-check your voice mail message. Listen to your on-hold words and music. Write welcoming scripts for your telephone team. Pay attention to the music in your office and lobby areas. Make sure what your customers hear sounds good.

Ron Kaufman

#37. What you did in the past is how you got to today. What you do today is how you will get to the future.

Ron Kaufman

#38. You can't find what doesn't exist, but you can create it.

Ron Kaufman

#39. Always be kind in your heart, spirit and mind.

Ron Kaufman

#40. Good customers want good quality service. Great customers want it even more.

Ron Kaufman

#41. If your customers have to ask you for it, you haven't been thinking far enough ahead.

Ron Kaufman

#42. The right measure is not how many customers you've got, but how closely you hold them.

Ron Kaufman

#43. The bottom line is a by-product of taking care of your main product - your customers.

Ron Kaufman

#44. Occasionally problems will occur. When it happens to your customers, fix the problem fast. Make it your speed and generosity that gets remembered, not the problem.

Ron Kaufman

#45. Customers pay a price, but they remember the value.

Ron Kaufman

#46. Instead of just asking 'How did I do?' ask 'How can I do more?'

Ron Kaufman

#47. Vision with action makes a powerful reality.

Ron Kaufman

#48. What matters more? What you said you'd do, what you hoped to do, or what you did?

Ron Kaufman

#49. If you only give back what you get from other people, you're not giving as much as you can.

Ron Kaufman

#50. There's no such thing as the very best. If you're doing your best, it's only because you haven't yet found a way to do better.

Ron Kaufman

#51. Preparation is good, but customers need results.

Ron Kaufman

#52. When you see the need, take the action.

Ron Kaufman

#53. Passion isn't always available. The committed get things done even without it.

Ron Kaufman

#54. Compromise in your arguments, not in your expectations.

Ron Kaufman

#55. What does your product really mean to the people who buy it?

Ron Kaufman

#56. A: Set the pace and rule the race. Seek new ways to differentiate, new ways to surprise and delight your customers.

Ron Kaufman

#57. If you want to be the best, find the best in others.

Ron Kaufman

#58. Let your imagination soar. What you can do for customers is more than you see today.

Ron Kaufman

#59. Even a tiny step is one step closer to where you are going.

Ron Kaufman

#60. Words not kept break more than a promise.

Ron Kaufman

#61. Your profits reflect the success of your customers.

Ron Kaufman

#62. Focus not on who you are, but on what you can do for others.

Ron Kaufman

#63. There are two ways to improve your service, and yourself: maximize your strengths and minimize your weaknesses.

Ron Kaufman

#64. Without commitment, no price will be low enough. With commitment, no price will be too high.

Ron Kaufman

#65. Quality is a choice. Choose to make it better.

Ron Kaufman

#66. The first step to delighting your customers is being there when they need you.

Ron Kaufman

#67. A great leader makes what is visible in their mind, visible to all.

Ron Kaufman

#68. Service is taking action to create value for someone else.

Ron Kaufman

#69. Service is the ultimate edge. Keep it sharp.

Ron Kaufman

#70. Do what's right and you'll never go wrong.

Ron Kaufman

#71. Are you moving forward, or just moving?

Ron Kaufman

#72. Make your upper limit, no limit.

Ron Kaufman

#73. Are people being the least you expect of them, or the best they expect themselves to be?

Ron Kaufman

#74. Making an honest mistake is acceptable. Failing to fix it is not.

Ron Kaufman

#75. The starting point is always now. The end is up to you.

Ron Kaufman

#76. Things that are obvious don't need to be talked about. Things that are missing, do.

Ron Kaufman

#77. Procrastination is the beginning of poor performance.

Ron Kaufman

#78. Let your customers say, 'Well, here I am,' while you say, 'There you are!'.

Ron Kaufman

#79. A scattered effort is a poor effort.

Ron Kaufman

#80. You are as important as you make others feel.

Ron Kaufman

#81. Say it with words. Show it with action.

Ron Kaufman

#82. Always trust people and they may let you down. Always distrust people and you have let them down.

Ron Kaufman

#83. Preparation clears a pathway for success.

Ron Kaufman

#84. You can't always hire great service providers, but you can create them.

Ron Kaufman

#85. Money has a fixed value. People can have unlimited value.

Ron Kaufman

#86. Be the mirror in which people admire their true potential.

Ron Kaufman

#87. Promise too much and you'll have plenty of room to fail. Promise little and you'll have plenty of room to excel.

Ron Kaufman

#88. If you turn your back on a customer, you turn your back on success.

Ron Kaufman

#89. Employees are the key to your success with customers. Treat them well!

Ron Kaufman

#90. The most valuable person is the one who cherishes the value in others.

Ron Kaufman

#91. Don't just talk about it, do it.

Ron Kaufman

#92. Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.

Ron Kaufman

#93. Don't wait. Tomorrow may be too late to do the things you can today.

Ron Kaufman

#94. How much good can you do today? How much love can you give? How much care and kind attention?

Ron Kaufman

#95. Intelligence is useful. Energy is valuable. Integrity is essential.

Ron Kaufman

#96. Constant acts of goodness are worth far more than rare acts of greatness.

Ron Kaufman

#97. Your promise means more than the words you use to give it.

Ron Kaufman

#98. Q: When you are already in the lead, how do you to stay ahead?

Ron Kaufman

#99. Every service problem is as an opportunity to show you care.

Ron Kaufman

#100. Tend your own garden: savor the blossoms, trim the weeds.

Ron Kaufman