Marilyn Suttle Quotes

#1. Thank your customer for complaining and mean it. Most will never bother to complain. They'll just walk away.

Marilyn Suttle

#2. Get in touch with your passion and put it to work at work.

Marilyn Suttle

#3. Service heroes strive to exceed the customer's expectations.

Marilyn Suttle

#4. After each customer interaction, notice if you gave them a "happy to see you" kind of experience.

Marilyn Suttle

#5. When a customer is upset, remember that you're dealing with a person, not a problem.

Marilyn Suttle

#6. Optimists move through life with a happy exterior. What happens on the inside shows up on the outside.

Marilyn Suttle

#7. Compassion is the shortcut to connection.

Marilyn Suttle

#8. Every interaction is a chance to strengthen the customer relationship.

Marilyn Suttle

#9. When you're busy, avoid taking the quickest action. Instead make the extra effort to truly serve the customer.

Marilyn Suttle

#10. If you take the approach of "earning" your customers' business every day and treating them well, they're less likely to try someone else.

Marilyn Suttle

#11. How you think about your customers influences how you respond to them.

Marilyn Suttle

#12. Choose actions that show the customer that they matter.

Marilyn Suttle

#13. Truth builds trust.

Marilyn Suttle

#14. When you depersonalize abrasive behavior and see it as a call for help you become a catalyst for the best kind of change.

Marilyn Suttle

#15. Notice the difference between being in control and needing control.

Marilyn Suttle

#16. People who work in an environment where doing their best is recognized have a better chance of feeling good about their work.

Marilyn Suttle

#17. Even your most loyal customers always have a choice about where to take their business.

Marilyn Suttle

#18. Do an evening review at the end of the day to reflect on what went well, and what you'd do differently next time.

Marilyn Suttle

#19. Customers are human and humans can view situations in unexpected ways.

Marilyn Suttle

#20. For every dilemma, find at least three or four possible solutions. The creative process leads to better results.

Marilyn Suttle

#21. Feelings have more to do with the story you tell yourself than the facts.

Marilyn Suttle

#22. Look for the positive qualities in your client's negative behavior.

Marilyn Suttle

#23. Moods can be contagious. Don't catch or spread a bad mood.

Marilyn Suttle

#24. Cater to your customers' lifestyles. It will create instant rapport and a lasting sense of I belong here.

Marilyn Suttle

#25. Your customers are responsible for your company's reason for existing.

Marilyn Suttle