Karl Albrecht Quotes

#1. You seldom improve quality by cutting costs, but you can often cut costs by improving quality.

Karl Albrecht

#2. Albrecht's Law - Intelligent people, when assembled into an organization, will tend toward collective stupidity.

Karl Albrecht

#3. Customer needs have an unsettling way of not staying satisfied for very long.

Karl Albrecht

#4. Televisions and movies have made many Americans into habitual consumers of synthetic experience-audiovisual fantasies that simply pass the time.

Karl Albrecht

#5. There are only two ways to establish competitive advantage: do things better than others or do them differently.

Karl Albrecht

#6. If the frontline people do count, you couldn't prove it by examining the reward systems in most organizations.

Karl Albrecht

#7. The Zen philosophy posits that 'human beings suffer' and 'the cause of suffering is desire.' The way to put an end to suffering is to stop wanting everything, all the time.

Karl Albrecht

#8. Old paradigms die hard, even if they don't work.

Karl Albrecht

#9. Doctors who spend more time talking into their tape recorders instead of looking into the eyes of their patients. (Spare us the "HMOs only give us so much time" diatribe. Medicine is about giving scared people comfort and help for people whose pain level is matched only by their anxiety level.)

Karl Albrecht

#10. Start out with an ideal and end up with a deal.

Karl Albrecht

#11. We are going to need organizations that are culturally equipped to adapt. They must have internal processes that are creative, generative, and productive rather than controlled, confining, and normative. In short, we must UNSHACKLE THE HUMAN BRAIN and exploit its productive potential.

Karl Albrecht