Joseph M. Juran Quotes

#1. Without a standard there is no logical basis for making a decision or taking action.

Joseph M. Juran

#2. Goal setting has traditionally been based on past performance. This practice has tended to perpetuate the sins of the past.

Joseph M. Juran

#3. Observing many companies in action, I am unable to point to a single instance in which stunning results were gotten without the active and personal leadership of the upper managers.

Joseph M. Juran

#4. All improvement happens project by project and in no other way.

Joseph M. Juran

#5. Quality planning consists of developing the products and processes required to meet customer's needs

Joseph M. Juran

#6. For many phenomena, 80% of consequences stem from 20% of the causes.

Joseph M. Juran

#7. Pareto's Principle: you generally spend 80% of your time on 20% of the project.

Joseph M. Juran

#8. Every successful quality revolution has included the participation of upper management. We know of no exceptions.

Joseph M. Juran

#9. What I want to do has no end, since I am on the endless frontier of a branch of knowledge.

Joseph M. Juran

#10. It is most important that top management be quality-minded. In the absence of sincere manifestation of interest at the top, little will happen below.

Joseph M. Juran