Chris Voss Quotes

#1. He who has learned to disagree without being disagreeable has discovered the most valuable secret of negotiation.

Chris Voss

#2. No" is not failure. Used strategically it's an answer that opens the path forward.

Chris Voss

#3. If you take a pit bull approach with another pit bull, you generally end up with a messy scene and lots of bruised feelings and resentment. Luckily, there's another way without all the mess. It's just four simple steps: 1.

Chris Voss

#4. Going too fast is one of the mistakes all negotiators are prone to making.

Chris Voss

#5. I mean, have you ever tried to devise a mutually beneficial win-win solution with a guy who thinks he's the messiah? It

Chris Voss

#6. To successfully gain a hostage's safe release, a negotiator had to penetrate the hostage-taker's motives, state of mind, intelligence, and emotional strengths and weaknesses. The negotiator played the role of bully, conciliator, enforcer, savior, confessor, instigator, and

Chris Voss

#7. In this world, you get what you ask for; you just have to ask correctly. So

Chris Voss

#8. For anger to be effective, it has to be real, the key for it is to be under control because anger also reduces our cognitive ability. And

Chris Voss

#9. NO" STARTS THE NEGOTIATION My

Chris Voss

#10. Life is negotiation. The

Chris Voss

#11. To get real leverage, you have to persuade them that they have something concrete to lose if the deal falls through.

Chris Voss

#12. Great negotiators are able to question the assumptions that the rest of the involved players accept on faith or in arrogance, and thus remain more emotionally open to all possibilities, and more intellectually agile to a fluid situation. Unfortunately,

Chris Voss

#13. you get what you ask for; you just have to ask correctly.

Chris Voss

#14. In fact, "No" often opens the discussion up. The sooner you say "No," the sooner you're willing to see options and opportunities that you were blind to previously. Saying "No" often spurs people to action because they feel they've protected themselves and now see an opportunity slipping away. Since

Chris Voss

#15. The problem is that conventional questioning and research techniques are designed to confirm known knowns and reduce uncertainty.

Chris Voss

#16. being right isn't the key to a successful negotiation - having the right mindset is. HOW

Chris Voss

#17. Some people are Accommodators; others - like me - are basically Assertive; and the rest are data-loving Analysts.

Chris Voss