Top 100 Quotes About Gitomer
#1. The end of laughter is followed by the height of listening." - Jeffrey Gitomer
David Nihill
#2. Rules are in every company for everyone to follow. Eh, except salespeople.
Jeffrey Gitomer
Jeffrey Gitomer
#3. Satisfied customers are apathetic. Loyal customers will be your advocate.
Jeffrey Gitomer
#4. All things being equal, people want to do business with their friends.
Jeffrey Gitomer
#5. Ignore people who tell you 'you can't' or try to discourage you.
Jeffrey Gitomer
#6. Biggest question: Isn't it really 'customer helping' rather than customer service? And wouldn't you deliver better service if you thought of it that way?
Jeffrey Gitomer
#7. There is no one thing that can turn around a rejection. But there is one answer: begin talking to your customers who have already bought from you and discover why they bought.
Jeffrey Gitomer
#9. Negative people are worse than negative occurrences. The argument is over in ten minutes - the person may hang around for years.
Jeffrey Gitomer
#10. Great salespeople are relationship builders who provide value and help their customers win.
Jeffrey Gitomer
#11. We use social media as an adjunct to my total media/market outreach.
Jeffrey Gitomer
#12. When you begin to give value to the world, somehow the people you affect will find a way to tell you. Even if it takes a couple of years.
Jeffrey Gitomer
#13. Persuasion occurs when trust and confidence meet belief, risk tolerance, and safety.
Jeffrey Gitomer
#14. The best way to make a sale is to ask for ask for a date of beginning, or some type of commitment to move forward after you are certain you have removed all the risks, and all the barriers, from your prospect's buying process.
Jeffrey Gitomer
#16. People who are cocky and arrogant say, 'I know that' and move along. People who are confident and positive ask themselves,' How good am I at that?' and seek to improve
Jeffrey Gitomer
#17. The secret to climbing up is to put your heart into your work.
Jeffrey Gitomer
#18. There is no one way to Happiness. Happiness is the way! It's inside your head FIRST and everyplace else second
Jeffrey Gitomer
#19. There's no lotion or potion that will make sales faster and easier for you - unless your potion is hard work.
Jeffrey Gitomer
#20. It's your thoughts behind the words you speak that create your attitude.
Jeffrey Gitomer
#21. Accepting responsibility is the fulcrum point for succeeding at anything.
Jeffrey Gitomer
#23. Attitude precedes service. Your positive mental attitude is the basis for the way you act and react to people. 'You become what you think about' is the foundation of your actions and reactions. What are your thoughts? Positive all the time? How are you guiding them?
Jeffrey Gitomer
#24. How friendly are your companies' first words? Just try this ... start all conversations with customers using one of the following words or phrases: 'great!' 'no problem', 'you're in luck', 'that's my favorite problem'.
Jeffrey Gitomer
#25. Leads to relationship. That's not the life cycle, that's the life cycle of sales.
Jeffrey Gitomer
#26. A big part of honesty is self-discipline, personal resolve, and taking pride in who you are as a person and what each action means to your character.
Jeffrey Gitomer
#27. Your team will get stronger when you begin to build yourself. Teams are made up of individuals who work together ... and get their own job done. What are you doing to be sure that your job is being done perfectly?
Jeffrey Gitomer
#29. If you don't think you can do it, who will? You control the most important tool in success, your mind.
Jeffrey Gitomer
#30. It seems to me that it's actually harder to invent excuses than it is to get a sale.
Jeffrey Gitomer
#31. Selling is a natural skill. It's developed as a child. You may know it as persuasion.
Jeffrey Gitomer
#32. Good things come to those who have patience and take consistent, persistent actions toward what they want.
Jeffrey Gitomer
#33. I put myself in front of people who can say yes to me, and I deliver value first.
Jeffrey Gitomer
#34. Asking, "How much is it?" is THE BIGGEST buying signal. Telling me, "Your price is too high." is THE SECOND BIGGEST buying signal
Jeffrey Gitomer
#35. Master the web and you will master your universe - and your (on-line) bank account.
Jeffrey Gitomer
#36. The best way to learn how to become trustworthy is to study other trustworthy people.
Jeffrey Gitomer
#37. If you own the problem, you own the customer. If you lose the problem, you lose the customer. It's that simple.
Jeffrey Gitomer
#38. Change is not a four letter word ... but often your reaction to it is!
Jeffrey Gitomer
#39. The key in mastering any kind of sales is switching statements about you and how great you are and what you do, to statements about them, and how great they are and how they will produce more and profit more from ownership of your product or service.
Jeffrey Gitomer
#40. When you hear bosses talk about their best salespeople, they often refer to them as rock stars. It's the highest praise your boss can give someone on your team.
Jeffrey Gitomer
#41. Random acts of kindness and the desire to do the best job possible lead to trust.
Jeffrey Gitomer
#42. Positive attitude is the foundation of your life - and the determining factor of your ability to serve.
Jeffrey Gitomer
#43. The key is not to call the decision maker. The key is to have the decision maker call you.
Jeffrey Gitomer
#44. Ignore the junk news - work on a worthwhile project, make a plan, or do something to enhance your life.
Jeffrey Gitomer
#45. Take more chances than you dare. You'll make more sales than you expect. That's the formula.
Jeffrey Gitomer
#46. Your grammar is a reflection of your image. Good or bad, you have made an impression. And like all impressions, you are in total control.
Jeffrey Gitomer
#49. Your customers are judging every aspect of every transaction and rating everything, from friendliness of people to ease of doing business to quality of product to service after the sale.
Jeffrey Gitomer
#50. The reason you have to say "Trust me" is that you haven't earned it and are forced to ask for it - BAD MOVE.
Jeffrey Gitomer
#52. Most salespeople are half prepared. They know everything about their company and their product. They know nothing about their prospect.
Jeffrey Gitomer
#53. Go to humorous events at comedy clubs and watch laughable movies.
Jeffrey Gitomer
#54. Value-first is a perception. If your customer does not perceive it as value, then it's not very valuable.
Jeffrey Gitomer
#55. Several national tests have revealed the following startling statistics about why salespeople fail ... 15% Improper training both product and sales skills. 20% Poor verbal and written communication skills. 15% Poor or problematic boss or management. 50% Attitude.
Jeffrey Gitomer
#56. In business, your positive thoughts and lifestyle choices lead to your personal success and your career success.
Jeffrey Gitomer
#57. Before you can get what you want, you have to know what you want,and make a game plan to get it
Jeffrey Gitomer
#59. Resilience is not what happens to you. It's how you react to, respond to, and recover from what happens to you.
Jeffrey Gitomer
#60. Rock stars, like anyone else, have to show discipline and take consistent good actions.
Jeffrey Gitomer
#61. One legislator accused me of having a 19th century attitude on law and order. That is a totally false charge. I have an 18th century attitude. That is when the Founding Fathers made it clear that the safety of law abiding citizens should be one of government's primary concerns.
Jeffrey Gitomer
#62. Sell yourself before you try to sell your company or your product.
Jeffrey Gitomer
#63. Failure is not about insecurity. It's about lack of execution.
Jeffrey Gitomer
#64. Most people will not do the hard work it takes to make success easy. Don't be like most people.
Jeffrey Gitomer
#65. You don't earn loyalty in a day. You earn loyalty day-by-day.
Jeffrey Gitomer
#67. My website, my email magazine, my blog, my books, my corporate seminars, and my public seminars all create the ability for social media to work and all build reputation and ranking.
Jeffrey Gitomer
#68. I graduated from high school in 1963. There were no computers, cell phones, Internet, credit cards, cassette tapes or cable TV.
Jeffrey Gitomer
#70. Positive mental attitude is determined by you. Not others.
Jeffrey Gitomer
#71. If you want to be the best salesperson, first you must be the best person.
Jeffrey Gitomer
#73. A person who seems to have all of the answers, usually isn't listening.
Jeffrey Gitomer
#74. People who to back and chastise themselves, or second guess themselves, for making a wrong decision or a weak decision continues to set themselves up for failure in future decisions simply because they don't trust themselves.
Jeffrey Gitomer
#75. In sales, it's not what you say; it's how they perceive what you say.
Jeffrey Gitomer
#77. The buyer, the prospect, the customer expects you to have knowledge of their stuff, not just your stuff.
Jeffrey Gitomer
#78. Management's job is to convey leadership's message in a compelling and inspiring way. Not just in meetings, but also by example.
Jeffrey Gitomer
#79. National Defense is not a threat to peace; it is the guarantee of peace with freedom.
Jeffrey Gitomer
#80. Improve writing skills: 1. Keep paragraphs short. 2. Use bold and CAPS to make points. 3. Start with a question or short statement. 4. Give me meat in the middle. All meat. 5. Make me smile, think, or act at the end.
Jeffrey Gitomer
#81. buying from. 4. I perceive a value in the product that I am purchasing.
Jeffrey Gitomer
#82. If you think that I'm nuts, you may be right. But I'm a nut with a positive attitude, baby!
Jeffrey Gitomer
#83. Every time a customer calls or you call a customer, you have an opportunity and a choice. What choice are you making?
Jeffrey Gitomer
#85. Once you discover what your attitude is, or isn't, you'll have a starting point and an understanding of how to move forward.
Jeffrey Gitomer
#86. The biggest reason that positive endings don't happen is because employees are trained on policies and rules rather than principles.
Jeffrey Gitomer
#87. Friendly makes sales - and friendly generates repeat business.
Jeffrey Gitomer
#88. Being honest when you're dealing with others is easier to do because your honesty is on the table for all to view ... Being honest with yourself is more difficult because you only have to justify it in private where no one can see it.
Jeffrey Gitomer
#89. Courage is a self-inflicted quality that gains momentum every time you try it.
Jeffrey Gitomer
#90. The reason Trust is requested is because the person seeking Trust realizes that Trust is the key to Yes.
Jeffrey Gitomer
#91. Memorable customer service can only take place in a human-to-human situation.
Jeffrey Gitomer
#92. Trust is not an important element; it is THE important element in any LONG TERM success with anyone or any company.
Jeffrey Gitomer
#93. Your job is to meet the right people and read the right books.
Jeffrey Gitomer
#94. Lunch should consist of at least 1/3 relationship building talk. If you don't have time for business talk, it was a very successful lunch.
Jeffrey Gitomer
#95. Make everyday as productive as the day before you go on vacation.
Jeffrey Gitomer
#96. Your mental attitude is your motivation and your inspiration.
Jeffrey Gitomer
#97. There is no prize in sales for second place. It's win or nothing. The masters know this and strive for - they fight for - that winning edge.
Jeffrey Gitomer
#98. Attitude, humor and action (persistence) will whip fears and rejection. Fear of failure doesn't exist, if you believe it doesn't.
Jeffrey Gitomer
#99. If you want or need to move, move with a winning record of success, move with a plan, and move to something you love.
Jeffrey Gitomer
#100. Ask for the sale when the mood is right. The worst possible place is in the prospects' office. Best place is a business breakfast, lunch or dinner. Next best is your office. Next best is a trade show. Ask early, and ask often.
Jeffrey Gitomer
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